Andrea Bailey

Director of Customer Experience

U.S. Virgin IslandsComplaint Resolution SpecialistCustomer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistCustomer ServiceCommunity ManagerCustomer Success ManagerProduct ConsultantEngagement ManagerCustomer ResearcherContent ManagerConsultingSales & BizDevMarketingStartup Founder

Strategic customer leader with over a decade of experience in customer success, sales & operations. Proven track record scaling complex implementation processes to managed CS teams, and benchmarking key touchpoints in the customer journey. Excellent at building trust across org functions, aligning priorities, and acting as voice of the customer to influence roadmap planning. Skillset spans experience within customer, product and marketing teams.

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Work Background

Director of Customer Operations

TangoDirector of Customer Operations

Nov. 2021 - Sep. 2024

Global Lead for Client Success, UberTransit

UberGlobal Lead for Client Success, UberTransit

Dec. 2020 - Nov. 2021

Senior Customer Success Manager, UberTransit

UberSenior Customer Success Manager, UberTransit

Feb. 2019 - Dec. 2020

Manager, Partnerships and Campaigns

UberManager, Partnerships and Campaigns

Jul. 2016 - Feb. 2019Northeast U.S. Region

Strategic Account Executive

EverTrueStrategic Account Executive

Oct. 2015 - Jun. 2016Boston, MAHelping nonprofits increase fundraising efficiency

Key Account Manager, Outside Sales

Decision ResourcesKey Account Manager, Outside Sales

Apr. 2013 - Sep. 2015Key partner for top-tier pharma and biotech clients, providing integral research to the drug-development process

U.S. Account Manager

Decision ResourcesU.S. Account Manager

Apr. 2013 - Jan. 2015Burlington, MAInside sales rep across 30 U.S.-based accounts

Operations Manager

Oxford University PressOperations Manager

Aug. 2011 - Apr. 2013New York, New YorkDevelop new business opportunities for Oxford's publishing divisions, representing Oxford's global content to customers based in the Americas.

Assistant Editor

Fintrac IncAssistant Editor

Jan. 2010 - Jun. 2011St. Thomas, Virgin IslandsEdit project proposals and promotional material for Fintrac's worldwide development projects. Responsible for the management of website content.

Advertising Agent and Editorial Representative

Kennan Holdings LLCAdvertising Agent and Editorial Representative

Aug. 2009 - Feb. 2010Responsible for editorial support and client relations for several publications in the Caribbean including: All At Sea - The Caribbean's Waterfront Magazine First Mate - A complete marine services directory for the Caribbean Yacht Essentials - An annual destination publication for Owners, Captains and Crew of yachts 100 ft. plus.

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