MicrosoftSr. Field Engineer
Sep. 2006 - May. 2017• Technical Specialist and highly skilled engineer with deep technical expertise in Platforms technologies: including but not limited too Active Directory, Deployment (SCCM, MDT), Windows Server, Windows Desktop, Azure IaaS, Virtualization, Data Center Optimization
• Delivered timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer, which established deep relationships with customer TDMs
• Developed and implemented strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
• Developed deep relationships with technical directors and lead architects for deployment and platforms technologies, which resulted in more participation in planning and improved satisfaction with Premier support.
• Customers viewed me as a trusted advisor and they would involve in highly charged technical and political situations.