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Work Background
Scheduler - Remote
Infinite Computer SolutionsScheduler - Remote
Feb. 2025California, United States• Managed inbound customer inquiries via telephone, email, and chat for scheduling purposes. • Coordinated with healthcare professionals to ensure accurate scheduling and patient care. • Documented all interactions in the CRM system for efficient follow-up appointments. • Achieved high customer satisfaction ratings through effective communication and organization.
Outside Machinist
AerotekOutside Machinist
Oct. 2021 - Sep. 2024Newport News, Virginia, United StatesProficient in Aircraft Weapons Elevators, both hydraulic and electromagnetic. Precision instruments. Installation of hydraulic components. Proficient in job planning and execution, tool selection, and assisting helpers and handypersons with minimal supervision. Ability to comprehend complex drawings, blueprints, diagrams, and sketches. Calculate and understand units of measurement, including fractions and decimals. Assist with repair, cleaning, removal, and installation of deck machinery. Understanding of basic ship systems.
Customer Service Representative
Touch Tone Marketing ConceptsCustomer Service Representative
Apr. 2020 - Jan. 2022Virginia Beach, Virginia, United StatesCall center customer service rep. responsible for answering customer inquiries, resolving customer issues/complaints, processing payments, and maintaining customer records.
Machinist Mate
US NavyMachinist Mate
Nov. 2015 - Nov. 2019Norfolk, Virginia, United StatesResponsible for maintaining and operating aircraft weapons and ordnance systems, and maintaining control and accountability of work center maintenance tasks on a day-to-day basis.
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