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Network Power<100 people
Roles
💸100%
Marketing
✨100%
Business Owner
🧑💼100%
C-level Executive
Geos
🇬🇧100%
United Kingdom
Work Background
Vortex Restaurant EquipmentLogistics Specialist
Feb. 2024Vancouver, British Columbia, Canada- Coordinate warehouse operations for efficient storage and retrieval of restaurant equipment - Arrange transportation for timely delivery of equipment to customers - Implement cost-effective logistics solutions to optimize delivery processes - Collaborate with suppliers and shipping companies to maintain smooth logistics operations - Monitor and track shipments to ensure on-time delivery and customer satisfaction - Resolve any transportation or logistics issues that may arise promptly - Maintain accurate records of inventory, shipments, and logistics activities
Enterprise HoldingsBranch Manager Santiago Aeropuerto
Mar. 2023 - Nov. 2023Santiago Aeropuerto1. Operational Leadership: - Overseeing the daily operations of the branch, ensuring smooth and efficient vehicle rental processes and excellent customer service. - Managing a team of employees, providing guidance, coaching, and support to ensure high performance and employee development. 2. Sales and Business Development: - Driving sales initiatives and strategies to achieve revenue targets and maximize profitability. - Developing and nurturing relationships with local businesses and organizations to generate rental opportunities and expand the customer base. 3. Customer Experience and Retention: - Fostering a customer-centric culture within the branch, ensuring exceptional customer service and satisfaction at all touchpoints. - Implementing customer retention initiatives and resolving escalated customer concerns to maintain a high level of loyalty and repeat business. 4. Fleet Management and Maintenance: - Monitoring the branch's vehicle fleet, coordinating with maintenance facilities, and ensuring that all vehicles are properly maintained and meet quality standards. 5. Financial Management: - Managing the branch's budget, controlling expenses, and optimizing operational costs while delivering strong financial performance. 6. Compliance and Risk Management: - Ensuring adherence to company policies, procedures, and standards, including safety protocols, legal regulations, and risk management practices. - Upholding the highest standards of integrity, professionalism, and ethical conduct in all branch operations.
Enterprise HoldingsBranch Manager Oficina Barcelona Sants
Sep. 2021 - Mar. 2023Barcelona Sants
Enterprise HoldingsBranch Manager Oficina Pamplona
Nov. 2019 - Sep. 2021Pamplona/Iruña, Comunidad Foral de Navarra, España
Enterprise HoldingsAssistant Manager Barcelona Aeropuerto
Mar. 2019 - Nov. 2019Barcelona, Cataluña, España
Enterprise HoldingsManager Trainee Oficinas Santander / Bilbao
May. 2018 - Mar. 2019Santander, Cantabria
ShiseidoMarketing Communication Manager
Apr. 2017 - Mar. 2018Santander y alrededores, EspañaConceptualize and design digital and print materials including, but not limited to, packaging, promotional materials, advertisements, and social media content, ensuring alignment with brand guidelines and marketing objectives. Collaborate closely with cross-functional teams including marketing, product development, and creative teams to develop visual concepts that effectively communicate the brand's message and resonate with the target audience. Create and prepare production-ready artwork, ensuring accurate and high-quality output for various mediums such as digital and print, and collaborating with vendors and printers as needed. Contribute to the development and maintenance of Shiseido's visual identity and brand standards, ensuring consistency across all touchpoints and materials. Stay updated on design trends, industry best practices, and emerging technologies to continuously improve and innovate the brand's visual communication strategies. Participate in brainstorming sessions and creative meetings to generate innovative concepts and ideas for new product launches, marketing campaigns, and brand activations. Provide design support for presentations, sales materials, and other collateral as needed to support various departments within the organization. Manage and prioritize multiple design projects simultaneously, effectively balancing creative excellence with project deadlines and stakeholder feedback. Utilize design software and tools proficiently to create mock-ups, prototypes, and finalize designs, while also considering production feasibility and cost-effectiveness. Contribute to the development of visual content for Shiseido's digital platforms and e-commerce initiatives, ensuring compelling and engaging user experiences in alignment with the brand's digital strategy.
Leroy Merlin FranceCustomer Service Representative
Jan. 2015 - Aug. 20161. Greet and assist customers in a friendly and professional manner, providing guidance and information about products, services, and store policies. 2. Respond to customer inquiries, requests, and complaints via in-person interactions, phone calls, emails, or chat, ensuring timely and satisfactory resolutions. 3. Process customer transactions accurately and efficiently, including sales, returns, exchanges, and special orders, while maintaining a high level of attention to detail. 4. Provide product recommendations and advice to customers based on their specific needs, preferences, and project requirements, demonstrating product knowledge and expertise. 5. Maintain a clean, organized, and inviting customer service area, including the handling and display of merchandise, to enhance the overall shopping experience for customers. 6. Assist with resolving logistical issues, such as product availability, delivery schedules, and stock checks, to meet customer expectations and minimize any potential disruptions. 7. Collaborate with other departments, such as sales, inventory management, and logistics, to address customer concerns and ensure smooth interactions across the store's various functions. 8. Educate customers about ongoing promotions, special events, and loyalty programs, encouraging engagement and participation in relevant store initiatives. 9. Seek opportunities for continuous improvement in customer service processes, contributing ideas and feedback to enhance the overall customer experience and service quality. 10. Adhere to company policies and procedures related to customer interactions, confidentiality, payment processing, and store security to uphold integrity and professionalism in all customer service activities.
Santander Bank, N.A.Risk Consultant
Apr. 2014 - Jan. 20151. Research and Analysis: - Conducting research on industry trends, regulatory requirements, and best practices in risk management. - Analyzing data and compiling reports to support risk assessments and recommendations. 2. Support in Risk Assessments: - Assisting in the identification and evaluation of potential risks within the organization's operations, processes, and systems. - Contributing to risk assessment processes by gathering information, participating in meetings, and documenting findings. 3. Documentation and Reporting: - Assisting in the development and maintenance of risk registers, risk matrices, and other risk management documentation. - Supporting the preparation of risk reports and presentations for internal stakeholders and clients. 4. Compliance Assistance: - Collaborating with the team to ensure that the organization's risk management practices align with relevant regulations and industry standards. - Participating in compliance reviews and assessments to identify areas of non-compliance and potential risks. 5. Process Improvement: - Contributing ideas and feedback to enhance risk management processes and procedures to mitigate potential threats and vulnerabilities. - Supporting the implementation of risk mitigation strategies and action plans to improve overall risk resilience.
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