Project RECCEChief Operations Officer
Sep. 2020 - Jan. 2025Manchester, England, United KingdomTransformed Project RECCE from a regional charity to a national leader by driving a digital overhaul and expanding outreach, significantly boosting the charity’s impact. Applied strategic innovation and leadership to drive national engagement and achieve many tangible results.
• Revamped charity operations by implementing a digital strategy in response to COVID-19, expanding from regional to national support and reaching approximately 1,000 beneficiaries.
• Increased the charity’s national profile and engagement by spearheading initiatives with national agencies, raising the charity’s visibility and support across the UK.
• Adopted a collaborative leadership style, guiding a diverse team of 56 ambassadors and 890 beneficiaries, maintaining high performance through clear communication and support.
• Introduced a policy to capture and measure social value, generating over £3.6 million, which led to new strategic partnerships with tier one construction companies.
• Designed and launched a social media app, improving digital community engagement and creating new revenue streams by connecting military personnel with industry partners.
• Implemented new CRM software to automate administrative tasks, boosting efficiency and cutting costs while preserving service quality.
• Created the blended ‘Pathways into Construction’ programme by increasing self-directed study, designing and implementing e-learning modules and reducing tutor-led hours, increasing reach and achieving a 96% success rate in employment.
• Established and chaired Ambassador working groups, growing the ambassador base from 20 to 56 and increasing volunteer output.
• Managed relationships with FTSE 100 companies and key agencies, including DWP and the Office for Veterans' Affairs, building strategic partnerships and driving industry) support. • Co-created a bespoke military career pathway for a FTSE 100 company, contributing to a 1000% improvement rate in their recruitment of military veterans.