Mercado LibreSenior UX Designer at Mercado Pago
Jan. 2021 - May. 2022ArgentinaI was involved in high-impact projects focused on users' financial lives, primarily improving cash flows and payments through new technologies like QR codes and NFC payments in Brazil. Within less than a year, we achieved 670,000 monthly transactions and R$500 million processed through these methods. Starting as a Semi-Senior designer, I gained experience in product knowledge, cross-functional team collaboration, and design methodology implementation. Working with the Research team, we conducted unmoderated interviews, usability tests, in-app feedback, A/B testing, and first-click tests. My progression to Senior level involved managing multiple projects, making strategic decisions aligned with business goals, and actively contributing to roadmap definitions and KPIs. I served as a focal point for library components, mentored junior designers, participated in hiring interviews, and I developed technical capabilities while working toward becoming a Technical Leader. I also championed sustainability initiatives within the office to strengthen our business culture.