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Work Background
Epic Charter SchoolsCustomer Experience Team Lead
Jun. 2021 - Oct. 2024Oklahoma, United StatesOversaw the growth of the team from 10 Team Members in 2022 to 45 Team Members in 2024. Onboarded, Coached, and developed 20+ Team Members during the above growth period. Implemented Records Tier 1 - cross-developmental process enablement to improve Customer Experience and Phone Metrics. Successes: 30 minute Record Request process reduced to 5 Minute, 2 location restriction removed to 20 locations, and improved accuracy and oversight for both Customer Experience and Registrar teams
Mother Natures Pest ControlSalesperson
May. 2019 - Jan. 2020Tulsa, Oklahoma, United StatesMarried customer needs with company offering related to Pest, Lawn, Termite, and more services Maintained database of knowledge regarding chemical products, application procedures, and more than 50 safety labels. Assisted the Lawn Program Director in pricing, implementing, and adding services and steps to the Lawn Care Program.
LawnAmericaRoute Manager
May. 2017 - May. 2019Tulsa, Oklahoma AreaPerformed and assessed the needs of 700+ Route Customers while maintaining seasonally appropriate contact regarding service, interruptions, schedule changes, and more Maintained NPS Score of 8+/10 on personal Route Created Optional Bid Incentive program - adding $300k additional revenue in Q1 2019 as
well as paying $25k+ more bonuses to employees
Brown Mackie CollegeAdjunct Faculty
Oct. 2016 - Apr. 2017Tulsa, Oklahoma AreaTaught online and in-person sections of Professional Writing and Intro to Literature Completed 8 months of Professional Writing and 1 month of Intro to Literature Supported Grades with relevant curriculum masteries obtained via assignments and exams Completed 12 hours of in-person lecture / week
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