Aurora Health CareBusiness Applications Analyst
Jan. 2006 - Dec. 2011Milwaukee, Wisconsin, United StatesResponsibilities include working closely with business clients and internal application teams to oversee enhancements and control project management, project design, quality assurance/testing, support & training responsibilities.
• Directed five crucial functions, comprising of business analysis, functional design, application support, client training, and implementation management. • Served as a liaison between clients and technical team while translating project requirements in technical terms and facilitating project development in 100% compliance with determined requirements.
• Coordinated six different digital transitions consisting of the transfer of on paper data to electronic platforms and delivered training w.r.t transitioned systems on three crucial stages, that is, before, during, and after implementation.
• Transcribed multiple Cerner/FirstNet functional guides and instruction manuals to enhance customer support services of the Emergency Department and providing resolutions to common issues. • Modeled multiple computer-based training modules by leveraging self-learned functional knowledge of 2 different applications. Recognized for the quality of change management processes by Senior Management.
• Acquired an additional revenue of $14 million for the firm by coordinating the testing and implementation of the Emergency Department’s Cerner/Facility Charge ticket functionality in 1st year of operation.
• Singlehandedly coordinated the testing, training, and configuration of patient education function at eight different sites and wrote two kinds of test scripts for project testing, viz. full functional and “gorilla” test scripts for FirstNet.