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Work Background
Conexess GroupBusiness Systems Analysis Advisor
Oct. 2021 - Nov. 2024United StatesCigna, contracting through Conexess
Working directly with a client in support of various project priorities for that client.
• Following the Agile methodology, built out Features and User Stories using Azure DevOps (ADO).
• Collaborated with teams and coordinated Program Increment Planning.
• Developed Confluence pages to document progress of features and stored artifacts related to those project initiatives.
• Developed dashboards and other visuals using Power BI to track the progress of projects being managed by the team
• Lead the transition of patient data from the NextGen Electronic Health Record system to Epic for the Home Healthcare team.
• Assisted the Chronic Care team with a migration from NextGen to RoundingWell.
• Led the delivery of new equipment to Chronic Care and Home Healthcare Providers. • Designed a custom tracking system to monitor new equipment needs and delivery to over 200 Providers.
• Member of team developing a new product coordinating the business needs and technical requirements.
• Works closely with client and IT management and staff to identify application development solutions.
AscensionSenior Business Applications Analyst
Mar. 2011 - Aug. 2021Responsibilities include supporting the Emergency Department to make a discernible difference across operations with accurate and insightful business processes, systems, and data analysis. • Spearheaded the design and development of the Cerner/FirstNet tracking boards and forms used in Emergency Departments and facilitated smooth and quick database management.
• Collaborated with patient care providers in Emergency Departments for Columbia St. Mary’s Hospital system using Epic platform. Led 100% successful transition of healthcare database from Cerner to Epic platform in 2020.
• Oversaw the entire SDLC consisting of 6 steps: requirement gathering, coordination with the application development team, distribution of tasks, test plan development, production installation, and technical support.
• Controlled regular upgrades and improvements in tracking boards and forms and facilitated 2x faster user experience by identifying process discrepancies and eradicating issues via process improvement strategies.
• Developed customized solutions to cover documentation requirements as well as regulatory needs by partnering with Emergency Department leaders.
• Led digital transformation for 2 Emergency departments as they transitioned from paper to electronic documentation of hospital records.
• Coordinated with steering committees to enhance clinical outcomes for six projects, viz. Sepsis, Emergency Department workflow, Inpatient workflow, Maternity Care, Oncology Care, and Readmission workflow.
Aurora Health CareBusiness Applications Analyst
Jan. 2006 - Dec. 2011Milwaukee, Wisconsin, United StatesResponsibilities include working closely with business clients and internal application teams to oversee enhancements and control project management, project design, quality assurance/testing, support & training responsibilities.
• Directed five crucial functions, comprising of business analysis, functional design, application support, client training, and implementation management. • Served as a liaison between clients and technical team while translating project requirements in technical terms and facilitating project development in 100% compliance with determined requirements.
• Coordinated six different digital transitions consisting of the transfer of on paper data to electronic platforms and delivered training w.r.t transitioned systems on three crucial stages, that is, before, during, and after implementation.
• Transcribed multiple Cerner/FirstNet functional guides and instruction manuals to enhance customer support services of the Emergency Department and providing resolutions to common issues. • Modeled multiple computer-based training modules by leveraging self-learned functional knowledge of 2 different applications. Recognized for the quality of change management processes by Senior Management.
• Acquired an additional revenue of $14 million for the firm by coordinating the testing and implementation of the Emergency Department’s Cerner/Facility Charge ticket functionality in 1st year of operation.
• Singlehandedly coordinated the testing, training, and configuration of patient education function at eight different sites and wrote two kinds of test scripts for project testing, viz. full functional and “gorilla” test scripts for FirstNet.
CCS Inc.Consultant
Jan. 2005 - Dec. 2007Worked closely with Vice President of Operations to determine and fulfill firm’s infrastructural needs as a consultant.
• Remodeled the firm’s presence on the web by designing an impressive logo, establishing a domain name, designing and launching a new website, and administering email configuration.
• Researched and implemented applications for enhanced tracking of product performance and customer contact.
• Facilitated new business leads by assisting VP Operations in determining marketing costs to enhance visibility.
Keane Inc.Senior Consultant
Jan. 1999 - Dec. 2005Served as technical support lead for deskside, deployment, phone analysts, executive, and urgent issue support.
• Developed Global IT Service Desk for 4.4k+ North Americans & 14k+ global users for laptops, desktops, and other peripherals, while facilitating repair, deployment, data migration, and basic computer training.
• Provided technical support of 120-160 calls per week for clients in a global business environment to resolve their IT issues regarding three systems, viz. PeopleSoft ERP application, OneWorld, and the Siebel CRM application.
• Standardized computer deployment process, streamlined & documented changes, and maintained physical records for Sarbanes-Oxley as a team leads.
• Polished new employee’s knowledge w.r.t policies & procedures, and trained staff on incident tracking program.
LAFARGE LIFELONG LEARNING INSTITUTE INCTechnology Manager
Jan. 1996 - Dec. 1999Responsible for providing technical training while supporting lifelong learning desires of senior citizens aged 50 or more.
• Led a transition from an Apple to IBM system network, including setup and management of networks and desktops for a staff of 20+ while serving as a team leader.
• Coordinated services with volunteer & professional staff while serving 500+ students every academic semester.
• Designed standard computer curriculum for computer labs across Milwaukee area and coach trainers.
• Structured a new database via MS Access to track students, volunteers, course offerings, and donors.
• Established and maintained four computer labs in Milwaukee and assessed computers pre & post-transition.
Firstar BankMortgage Loan Supervisor
Jan. 1993 - Dec. 1995Governed administrative support department while leading documentation, copy/mail services & facilities management.
• Modeled a banking database system (CMOS) to track mortgage information – an adaptation of CENTRAK.
• Directed a team of 10+ while developing & implementing performance standards and monitoring results.
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