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Work Background
Zoerman Operational ExcellenceBusiness Owner, Fractional COO
Mar. 2023United States• Agile Transformation, Training, & Coaching: Helping organizations to effectively adopt agile principles and practices to improve performance and achieve strategic goals.
• Advancing Security Methods through Innovation and AI Technologies • Project Execution, Audit, & Recovery: Providing effective project management leadership skills, especially in respect to Change Management, to ensure that projects are executed in a timely and cost-effective manner. - Lead a large acquisition integration effort for a Fortune 500 company. - Advanced the PMO Capabilities & Agile practices at a Federal Bank. • Fractional COO: Helping businesses of all sizes develop effective strategy and improve operations. Conducting market research, developing business plans, analyzing financial data, and identifying growth opportunities based on data-driven insights and industry best practices.
Wolverine WorldwideDirector of HR Digital Experience
Oct. 2021 - Apr. 2023Rockford, Michigan, United States• Deployed Workday utilizing the more agile ‘Workday Launch’ approach and then advanced its capabilities with an iterative rolling launch of additional modules. • Lead the HR Service Center & HR Information Systems Teams supporting employees and current HR Technologies.
• Implemented Workday Help Case Management decreasing response and resolution time.
• Advanced Vendor Management, Risk Management, Workday Training, Professional Development, and Agile Methodologies.
AmwayDigital Employee Experience (DEX), Sr HR Manager
Nov. 2019 - Oct. 2021Ada, MichiganSenior Human Resource Manager focused on creating seamless, robust, and improved employee digital experiences while supporting current global HR Information Systems (HRIS), enhancing Performance Management, & advancing People Analytics.
AmwayAgile Transformation Program Manager & Agile Coach
Jul. 2014 - Nov. 2019Ada, MichiganOct 2016 – Nov 2019: Leading the execution of a global initiative to increase Lean/Agile capabilities across Amway. Coaching teams and leaders on a cultural change that enables teams to make and meet business value commitments. Migrated teams experiencing a 300%+ increase in productivity. In 2018 proposed and gained executive leadership approval to form a new global Agile Transformation Office. July 2014 – Oct 2016: Program Manager and Agile Coach for a portfolio of customer facing applications. With an IT and Business partner, lead a team of 90 (plus contractors) and successfully migrated 8 delivery teams to an Agile methodology. 2017 CIO award winner for the implementation of a strategic application supporting sales.
Cornerstone UniversityAdjunct Instructor / Special Assignments Faculty
Sep. 2013 - Mar. 2020Greater Grand Rapids, Michigan AreaInstructor for the Professional & Graduate Studies MBA Program. Developed the courses for the new MBA Project Management concentration (which includes Agile/Lean course work).
AmwayProgram Manager
Aug. 2010 - Jul. 2014Ada, Michigan, United StatesOct 2013 – July 2014: Led the global migration of 21,000 users from Lotus Notes to Microsoft Outlook. Amway’s first truly global project with a team reaching all corporate locations (100+ countries) and vendor partnerships with Dell and Microsoft. IT Communications awarded ‘Best in Show’ by WMPRSA for the exceptional communications planning. 2015 CIO award winner. Nov 2012 – Dec 2013: Completed the implementation of Clarity, a next generation PPM system, to Global Project Management & Idea to Market. Completed numerous project management standardization initiatives. Nov 2011 – Nov 2012: Led the successful migration of the Europe iSeries and Russia iSeries. The iSeries supports the core systems of the Amway business, including ordering, inventory and bonus payments. These were very complex efforts that required resource support from IT and business teams in Ada, Europe (25+ countries), and Russia. Awarded the 2014 CIO award for the successful migration of the Europe iSeries and Russia iSeries. Aug 2010 - Nov 2011: Program Manager for the Global Integration team. Primary responsibilities included resource planning and program administration for 25+ concurrent projects.
Meijer HQTechnical Project Manager
Mar. 2010 - Aug. 2010Contracted to bring project management expertise to a struggling corporate e-commerce project that was projected to generate $1.7 million per year in additional revenue. Responsible for the entire SDLC: business requirements, design, development (including offshore technical specifications), resource planning, training, enterprise testing, and implementation. Project was delivered on time and on budget with 99.2% of enterprise test cases completed successfully.
ITT Technical InstituteInstructor
Aug. 2007 - Dec. 2011Instructed bachelor’s level courses on project management, human resource management, software development, quality management, and budget management.
Spartan StoresProject Manager
Mar. 2007 - Jan. 2010Hired to manage the training, communications, and customer service segments of a corporate acquisition and then transition into other corporate projects, including 'Yes Rewards'. Additional projects included supply chain management, customer relationship management, financial system enhancements, enterprise content management, fuel inventory management, retail systems, and business process improvements.
PfizerIT Project Manager
Mar. 2001 - Mar. 2007Initially contracted by Pfizer in 2001 to implement a software application. The role developed over time based on performance and a constant increase in responsibilities. With experience in PMO development and PMP certification, the role of project manager expanded into multiple project lifecycle roles and managerial responsibilities within local production control.
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