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Work Background
Lafayette GroupSenior Associate
Dec. 2022Arlington, Virginia, United States• Facilitate successful implementation of a Communications Plan traveling to 3 states and collaborating with up to 65 public safety leaders to ensure effective communication during critical incidents. • Manage daily inputs for Comms Collab, a NIWIC mission-critical system, to provide technical assistance to a CISA program, ensuring timely and accurate information sharing for incident response. • Provide project management support to all technical assistance requests in the eastern sector, averaging 200+ per quarter, maintaining high-quality and timely delivery of services. • Present monthly pivot charts and tables demonstrating program performance to senior leadership at PMR meetings, resulting in improved understanding of program outcomes and more informed decision-making. • Manage contract documents and artifacts for the Eastern Sector of CISA, ensuring timely and accurate completion of deliverables while adhering to tight deadlines. • Manage DHS's internal communications system (CATT), responding to requests and approvals for external affairs, and ensuring effective communication between internal stakeholders. • Serve as technical chief for the Washington DC Interoperability Summit, providing hybrid audio-visual support for over 500 participants, ensuring a smooth and successful event. • Travel to various states throughout the year to facilitate client meetings and complete live capture updates to state official documents, thereby maintaining positive relationships with stakeholders and maintaining the accuracy of important documents. • Consistently delivering high-quality products on tight deadlines, including drafting Statewide Communications Interoperability Plans (SCIP), status reports, creating and managing contract documents and artifacts, and other contract deliverables.
Lafayette GroupAssociate
Feb. 2021 - Dec. 2022Arlington, Virginia, United States
Sheraton Pentagon CityGroup Sales Manager
Jan. 2018 - Mar. 2020Arlington, VA• Streamlined technical support processes by assuming the role of in-house technical support and point person for all programs and system conversions, driving a 30% reduction in system downtime and a 20% increase in overall system reliability, ensuring minimal disruption to business operations. • Managed and grew a portfolio of client accounts through effective use of Property Management System (PMS) systems, sales software, and appointment scheduling, achieving a 20% increase in client retention and a 15% increase in new business acquisition. • Executed the coordination and logistics for multiple large-scale events with over 500 attendees, ensuring seamless experiences for social, military, educational, religious, and fraternal clients with group room block commitments. • Organized and coordinated marketing material, including white papers, to support the delivery of high-quality products and services, ensuring effective communication of key messages to target audiences. • Conducted in-depth research and analysis to prepare comprehensive annual budget presentations for regional managers, highlighting critical financial metrics and providing insights into areas for improvement. • Created 10-15 daily proposals in response to requests for proposals (RFP) from government agencies, such as the General Services Administration, utilizing expert knowledge of industry standards and best practices to deliver winning proposals that met and exceeded client expectations.
Colony South HotelRooms Sales Manager
Dec. 2015 - Jan. 2018Clinton Mayland• Leveraged expertise in Hotel SalesPro to efficiently manage client accounts and provide tailored solutions that met and exceeded their business needs, achieving a 20% increase in revenue from the Andrews Air Force Base location. • Proactively built strong relationships with various United States Navy and Airforce units by maintaining a regular presence on-site, fostering a culture of trust and partnership that translated into increased repeat business and referrals. • Collaborated with multiple county officials to plan and coordinate county-wide State of the Union meetings and addresses, with attendance of 500+ guests, ensuring seamless logistics and timely execution, ensuring high attendee satisfaction and positive feedback from county officials. • Managed and maintained strong client relationships by scheduling and tracking monthly sales calls, propelling a 15% increase in client retention and a 10% increase in new business opportunities • Developed and delivered engaging and informative presentations for state-wide trade shows and quarterly exhibits, facilitating a 25% increase in booth traffic and a 15% increase in leads generated. • Received a prestigious service award from the 29th Infantry of the United States Air Force at Andrews Air Force Base, recognizing outstanding performance and dedication to duty.
RadissonFront Desk Agent
Aug. 2013 - Dec. 2015Cleveland/Akron, Ohio AreaGreeted and registered guests - communicated guest issues promptly to the appropriate departments. Performed daily in-house audits to ensure that guest requests information and billing were all accurate. Printed daily guest arrival reports making sure all needs of incoming groups were met. Directed cross-department communications and lead weekly meetings with the operations team to ensure maximum guest satisfaction ● Accomplishments: Employee of the month 2x
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