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Work Background
DeluxeBridge Manager/Sr. Account Manager
Dec. 2021 - Oct. 2024Burbank, California, United StatesManaged end-to-end localization projects acting as a SPOC between departments and for the client. Ensured SOP being followed, and timely delivery of all content being created/delivered. Troubleshooting and fostering client relationships while ensuring quality and driving project success.
Deluxe Entertainment ServicesLocalization Account Manager
Aug. 2020 - Dec. 2021Burbank, California, United States
Deluxe Media Inc. f/k/a Deluxe Digital Studios, Inc.Localization Account Coordinator
Oct. 2017 - Aug. 2020Burbank, California
Self employedFreelance Caption/Subtitle Editor
May. 2017Van Nuys, CaliforniaResponsible for creating, editing, and proofreading English Closed Captions/Subtitles/ABS for a variety of media content, ensuring accuracy, readability, and adherence to industry standards.
CaptionmaxWeekend Manager / Trainer
May. 2015 - Oct. 2017Burbank, CaOversaw the subtitling/closed caption operations during the weekends. Ensured content was assigned to in-house and third-party vendors along with accurately and efficiently delivered while maintaining high-quality standards and tight deadlines.
Caption Media Services, LLCClosed Caption Editor
Feb. 2014 - Apr. 2015burbank, californiaResponsible for creating, editing, and proofreading English Closed Captions/Subtitles/ABS for a variety of media content, ensuring accuracy, readability, and adherence to industry standards.
Lenderfi.comLoan Processor
Jun. 2013 - Jul. 2013Ensure the timely and accurate packaging of all loans originated by the loan officers. Collect and organize information from each file during the loan life cycle, from the pre-approval steps to closing; cradle to grave. Input proper loan information into the organizations proprietary system for accurate processing. Ensure all loan documentation is complete, accurate, and verified, while ensuring compliance with company policy. Verify and validate loan documentation which includes income credit appraisal and title insurance. Organizations' last line of defense for application submittal to underwriting. Review file documentation and ensure all required items are requested. Order and coordinate loan documents. Meet crucial deadlines. Perform any additional duties/activities assigned by management
Bank of AmericaMortgage Servicing Specialist
Jun. 2011 - May. 2013West Hills, CaWhile following Bank of America, FHA, VA, and HUD guidelines, evaluated customers for assistance such as SFB, HAMP, PC, IRPP, and/or loan modification while collecting mortgage payments/curing delinquent accounts. Calculated DTI based on Federal Tax Returns and made sure documents needed were received and correct (4506-T, pay stubs, utility bills, RMA, bank statements, etc).
Pioneer DistributorsSenior Office Administrator
Nov. 2010 - Aug. 2011Van Nuys, CaEnsured the smooth and efficient operation of the office by managing administrative tasks, coordinating daily activities, and supporting cross-functional staff. Oversaw day-to-day office operations, maintaining an organized and productive work environment aligned with company procedures and goals. Managed inventory of office supplies and equipment, placing timely orders and liaising with vendors to ensure availability. Handled incoming and outgoing correspondence including mail, email, and phone calls, directing communication appropriately and maintaining professionalism. Maintained and updated office records, internal documentation, and databases to ensure accessibility and compliance with company policies. Processed vendor invoices, tracked petty cash, and coordinated with the accounting department on payroll processing and financial reporting. Supported interdepartmental operations between logistics, warehouse, sales, and finance, helping streamline communication and improve workflow. Prepared operational reports, purchase orders, and internal documents while supporting scheduling, meeting coordination, and travel arrangements for senior staff. Assisted with onboarding processes, timekeeping, and HR documentation in support of workforce operations. Performed basic property management duties such as coordinating maintenance requests, scheduling facility inspections, managing service vendors, and supporting lease renewals to ensure a clean, safe, and functional workplace.
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