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Work Background
The Aguayo GroupCertified Professional in Healthcare Quality
Nov. 2024
CCI Health ServicesQuality Improvement Officer
Jun. 2022 - Sep. 2024Graduate Medical Education Committee
CCI Health ServicesDirector of Health Informatics and Clinical Quality Management
Mar. 2022 - Sep. 2024
State of MarylandPractice Transformation Coach
Apr. 2020 - Mar. 2022Baltimore, Maryland
Mobile Medical Care, Inc.Assistant Director, Outreach
Jul. 2019 - Apr. 2020Bethesda, MD
Mobile Medical Care, Inc.Outreach and Enrollment Specialist
Jan. 2016 - Jun. 2019Bethesda, MDOutreach | Enrollment | Eligibility | Marketing | Certified Health Navigator Develop, discover and attend community events in order to promote coverage options and the
mission and services of MobileMed. Collaborate with various local organizations to build awareness and build referral linkages. Enroll uninsured children and adults in subsidized, low-cost and free health insurance programs. Educate patients on health coverage, engage in follow-up conversations and offer renewal assistance for enrolled individuals. Work with leadership on media relations, business communications, and success stories. Serve as a subject matter expert and lead for MobileMed health coverage services. Act as a positive representative of MobileMed, influencer, and valuable contributor to external organizations. Create social media content and manage MobileMed’s web presence, taking the lead on branding, advertising, promotional collateral, health fairs, and organizational events. Attend relevant and required meetings (both internal and external, forums, regional meetings etc.) training, professional development opportunities and community events. Collect data and prepare reports. Collaborate in the development and implementation of organizational outreach and enrollment initiatives.
CASACommunity Organizer
Sep. 2015 - Jan. 2016Hyattsville, MDIdentifies and fosters grassroots leadership; recruits and enrolls parents into the Learning Together program and CASA as an organization; maintains committee(s), conducts local meetings; creates awareness about education issues affecting children who attend schools in Langley Park, Maryland, mobilizes members for actions, and performs a variety of other tasks to build grassroots power.
Shady Grove Medical CenterPatient Access Representative
May. 2015 - Jan. 2017Rockville, MDRegisters emergency room, outpatient, and inpatient admission, by obtaining the financial information pertinent to reimbursement and statistical data.
Wellstone ActionCamp Wellstone Alumni
Jan. 2015 - Sep. 2015Baltimore, MD
CASAPublic Benefits Outreach and Enrollment Specialist
Oct. 2014 - Sep. 2015Hyattsville, MDIn Spanish and English, personally enrolling over 370 adults and children in health insurance during the Affordable Care Act (ACA) open-enrollment periods. Facilitate plan selection based on the needs of the individual/family seeking coverage. Assess qualifications for government financial assistance in the form of advanced premium tax credits (APTC) and cost-sharing reductions (CSR) to be applied to private Qualified Health Plans (QHPs) and/or public health insurance, Medicaid (MA) or Maryland Children's Health Program (MCHP). Provide on-going support to clients by
- Assisting in making health insurance premium payments, scheduling doctor’s appointments, requesting in-network directories, selecting a Managed Care Organization (MCO) with Medicaid, un-enrolling consumers from last year’s plans, etc.
- Problem-solving, escalating through appropriate channels, and resolving challenging cases as a liaison between the client, Maryland Health Connection, and health insurance providers i.e. Carefirst BCBS, Medicaid, Kaiser Permanente, etc. Conduct education and outreach to uninsured community members. Played a key role in completing over 5,000 consumer applications for the Kaiser Permanente Community Health Access Program (CHAP). Aid individuals in enrolling in various public benefits, including but not limited to health insurance, voter registration, driver’s licensing, and Deferred Action Childhood Arrival (DACA) consideration. Orient individuals on becoming citizens and work with citizenship team to facilitate the application process.
PrimericaSenior Representative
Jan. 2014 - Mar. 2017Gaithersburg, MDProvide an elevated client experience to generate a loyal clientèle. Solicit and develop new business accounts by cold calling and networking. Calculate quotes and educate potential clients on options. Exhibit sound judgment while executing coaching responsibilities and functions. Meet with prospective clients and business owners in their homes, businesses and other settings to discuss how their needs could be met through specific products and services. Select the correct products based on client needs, product specifications and applicable regulations. Products include; life insurance with Primerica, annuities with MetLife and Lincoln Financial, and more. Recruit contractors of the highest caliber to elevate team performance. Contribute ideas and offer constructive feedback at weekly training meetings. Facilitate all new contractors orientations to foster a positive team attitude.
The George Washington University HospitalUnit Coordinator & Registrar, Emergency Department
Jan. 2013 - Apr. 2014Washington, DCDeveloped the education manual now implemented in the administrative training of all newly hired Emergency Department clinical technicians.
Served as a central point of contact and communication for patients, families, and visitors. Carried out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumed responsibility for self-development within the role. Supported the healthcare team by anticipating and responding to team requests and patient needs.
As Unit Coordinator-- Update and maintain patient medical records. Produce Emergency Department specific reports, statistics, and censuses. Perform patient pre-admission and admission functions. Communicate with external patient care centers for continuity of care including transportation.
Field Maritime Medical Access tele-medicine requests and inbound ambulance calls. Coordinate RN and MD patient care efforts in addition to transcribing orders. Monitoring and ordering supplies.
Quality checking completion and clarity of order records. As Registrar--
Obtained, entered, and verified demographic and financial information for all patients.
As one (1) of only two (2) Spanish-speaking Patient Access Associates, accurately and efficiently interviewed Spanish-speaking patients for successful financial clearance.
Achieved a ninety percent (90%) accuracy ratio of properly registered and financially cleared accounts.
Minimized financial risk. Received payments.
Collaborated with case management and financial counseling staff.
On a daily basis, used electronic database to properly verify various health insurance plans (e.g. Medicare, Medicaid, Aetna, Kaiser Permanente, Carefirst, etc.)
Maintained patient confidentiality, obtained signatures on all required hospital and regulatory forms, and adhered to all privacy and security policies in strict observation of federal mandates (HIPPA.)
WyzantTutor
Aug. 2011 - Apr. 2014Deliver tutoring services for Spanish language, English, English Composition, and general computer (Mac & PC) technology (hardware & software) to include in-person instruction and written quick-reference summary and individual feedback.
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