Bell CanadaInstallation/Repair Technician
Jun. 1987 - Mar. 1996• Installed and conducted troubleshooting of telephone lines and equipment (including voice, data, and Centrex), and systems for business clients.
• Co-ordinated resources within Bell, covering engineering, the central office, and provisioning to manage issues as they arose, and ensured appropriate resolution.
• Provided technical/equipment training to customers as appropriate. • Completed site surveying and layout planning of telephone equipment rooms
• Interfaced with customers for the purpose of training, sales, and retention of business
• Managed changes to a telephone plant that required modernization.
• Operated as lead technician on drop-cut projects, assigning work to other technicians
• Interacted with customers on telephone fault reports, electrical testing of customer lines and equipment, co-coordinating the activities to repair faulty lines
• Proactively analyzed reports and repair data to determine fault trends and probable fault causes