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Work Background
The Precisionists, Inc. (TPI)Service Delivery Leader
Apr. 2024 - Feb. 2025Wilmington, Delaware, United StatesAs a Service Delivery Leader, my responsibilities include the daily managing of several teams of neurodivergent associates in delivering IT and other services to clients in various industries, especially Energy. I also wrote SQL queries for Healthcare reports.
JPMorgan Chase & Co.Business UAT Analyst
Nov. 2022 - Sep. 2023Wilmington, Delaware, United StatesConducted manual testing of user experience for Consumer and Community Banking Card Wallets including Apple Pay, Google Pay, and Samsung Pay.
• Wrote dozens of test cases in JIRA. Submitted and tracked defects in JIRA.
• Tested, and managed the status of, over fifty test cases prior to software roll-out to customers.
• Utilized tools including JIRA and Microsoft Office.
JPMorgan Chase & Co.Software Engineer
Jan. 2017 - Dec. 2022Wilmington, Delaware Executed manual and automated testing of middleware and APIs of the tools for Consumer & Community Banking Card.
• Helped maintain the backlog of stories in JIRA by giving bandwidth estimates for the testing required for each story. Worked on from three to five stories per sprint. Consistently finished stories for which I accepted during each sprint.
• Used tools in HP Quality Center / ALM, Selenium, Cucumber / Gherkin, JIRA, Oracle SQL Developer, SQL.
• Served on three panels to discuss how people on the autism spectrum could contribute to the firm.
Capital OneQuality Assurance Engineer (Contractor)
Jan. 2015 - Dec. 2016Wilmington, Delaware, United StatesExecuted manual testing of the Capital One banking website.
• Tested user workflows and UI features in an Agile environment.
• Checked Browsers and platforms: Chrome, Firefox, Safari, mobile Chrome, mobile Safari, Android tablet, and mobile, iPhone, and iPad.
• Queried databases and flowed data for quality assurance and testing for Capital One clients.
• Championed ETL transformations, extracting, and mapping data.
• Applied tools including SQL, Informatica, Ab Initio, UNIX, scripts, and Galen.
ebay IncLead User Experience Architect
Dec. 2012 - Nov. 2014Pennsylvania• Led a team of six UX Architects and Designers on an upgrade project for webstore publishing and management platforms. • Partnered closely with Product Management. Earned award of appreciation and recognition. • Delivered UX design, information architecture, use cases, and co-created an interactive style guide in Axure.
• Tools included Axure and OmniGraffle.
Oracle CorporationSenior Usability Engineer
Jan. 2010 - Dec. 2011Newtown Square, Pennsylvania, United StatesLed the UI development for many projects during short iterations by coordinating the efforts of external users and partners with internal product management, testing, documentation, and development teams.
• Built screens and workflows in Microsoft Visio. Created interactive menu structure in Microsoft XAML.
• Saved untold dollars and time by introducing industry standard techniques and methods such as annotated wireframes, requirements traceability, and site visits.
• Mentored a visual designer coworker.
SAP AmericasSenior Information Architect & User Experience Analyst
Jan. 2008 - Dec. 2009Newtown Square, PACreated new wireframe templates in Visio, thereby reducing time-per-wireframe from 2-3 hours to 15-30 minutes.
• Mentored junior staff tasked with automating the new templates, and in usability research. Edited reports.
• Re-architected and streamlined the SAPPHIRE 2010 conference agenda builder web application to increase efficiency and enhance experience. Completed project on time and within budget.
• Lead IA / UX effort for all public marketing campaigns and microsites.
Bank of America / TEKsystemsInformation Data Architect
Mar. 2006 - May. 2007Wilmington, DEIntegrated and updated the merging websites of Bank of America and MBNA.
· Created new, integrated pages in HTML / CSS. Tested for accessibility and cross-browser compliance.
· Produced two versions of the first MBNA site map of all screens, their elements, and states: one in MS Visio, the other in HTML / CSS. Developers used this to determine what could be reused as-is, with modifications, or not at all.
Patient Marketing GroupSenior Information Architect
May. 2005 - Dec. 2005Princeton, NJSupported the development and testing of a new web application that assessed the cognitive abilities of ‘tweens.'
• Amplified existing business requirements and defined functional requirements with the team.
• Annotated wireframes created by external vendors. Mapped business and functional requirements for each wireframe.
• Wrote user acceptance test (UAT) plan to verify that the system successfully functioned and met requirements, including test scripts, verification matrix, and bug and issue tracking procedures.
JPMorgan Chase / Ajilon ConsultingInformation Architect / Customer Experience (CE)
Jan. 2005 - Dec. 2006Wilmington, DESupported the bank’s largest-ever website deployment to date.
• Entered and validated content for several hundred web pages in Documentum.
• Designed customer experience portion of Cards, Tax, Retail, and Account Management sites.
• Wrote functional specifications, requirements, use cases, test scripts, and workflows for various projects.
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