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C-level Executive
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United Kingdom
Work Background
mpro5Chief Executive Officer
Jun. 2023Tunbridge Wells, England, United Kingdom
hiSky Ltd.General Manager
Sep. 2019 - Sep. 2022London, United KingdomEstablished and continuing to grow a sustainable UK base along with an R&D centre for the innovative Israeli satellite engineering firm & the world’s 1st low-cost satellite network operator; developing cutting-edge space telecoms technology. Leading full P&L and a team of 45+ across software development, hardware engineering, portfolio management, sales & marketing, finance, HR and programme management, driving customer engagement and growing client relationships, ensuring cash flow as available for expansion and delivery. Driving multiple multi-million GBP revenue generating projects, alongside numerous large scale R&D projects within SLA in line with detailed business plans, improving the technology stack and pushing spaced based endeavours. Also spent time consulting with internal stakeholders on investment investment from capital markets.
InmarsatVice President Of Technology
Jul. 2017 - Sep. 2019Washington, District of Columbia, United StatesKey member of the Senior Leadership Team, accountable for developing & acquiring new capabilities and technology solutions using customer experience, customer insights and agile frameworks. Drove the business from double digit decline to double digit growth across two years, while leading a team of up to 20 engineers and strategists. High focus on customer experience and client relationships, utilising new technologies such as AI and machine learning, with innovative business plans. Introduced the strategy of bringing industrial IoT into the Enterprise portfolio through an integration of LoRa technology over satellite. Led the M&A endeavours of the Enterprise division.
InmarsatVice President, Capabilty and Innovation
Sep. 2016 - Jul. 2017London, United KingdomKey member of the Senior Leadership Team, accountable for developing & acquiring new capabilities and technology solutions using customer experience, customer insights and agile frameworks. Drove the business from double digit decline to double digit growth across two years, while leading a team of up to 20 engineers and strategists. Introduced the strategy of bringing industrial IoT into the Enterprise portfolio through an integration of LoRa technology over satellite. Led the M&A endeavours of the Enterprise division. Focused on driving innovation and improvement within the Solutions Engineering division through new partner relationships, business analytics, and keen leadership. As a member of the Senior Leadership Team, I was accountable for developing and acquiring new capabilities and technology solutions and led a team of 3 direct and 20 indirect reports.
In this critical portfolio, I produced presentations and reports to C-Suite Executives on a monthly basis, informing timely and strategic decisions.
Key Achievements included:
Re-structuring the divisional team of 80 staff, ensuring its full alignment with the business goals and new IoT based strategy, which I created
Championing new ways of working, best practice processes, and embedding a test/failure/learn approach, which resulted in a major corporate cultural change Shifting the focus on Innovation and building a heterogeneous team of 20 staff in a flat structure, to revitalise capability
Investing $1m in the M&A of the IoT partner, Actility, bringing the IoT technology in-house, Building strong partnerships with 20+ innovative tech firms utilising new technologies and increasing business agility
Creating and rolling out a Staff Award system, resulting in a significant improvement in staff motivation and productivity levels
Turning the business from double-digit decline to equal growth in 1.5 years, realising turnover of $135m, exceeding targets by 10%
InmarsatHead of Market Strategy
Jan. 2016 - Sep. 2016London, United KingdomAs Head of Market Strategy, I re-positioned the business unit as a technology vendor, rather than a satellite firm, creating a new, innovative commercial model, which shifted the focus from product to service delivery and excellence. It was in this portfolio that I designed a long-term IoT-based strategy for the business, building a strong working partnership with an IoT provider, Actility, which was later invested in under my leadership as VP.
InmarsatRetail Channel Manager
Jun. 2014 - Jan. 2016Old Street LondonResponsible for the global retail strategy for Inmarsat; creating a market presence in specifically selected locations using existing partners and new partners alike. Currently operating in North America, Australia, South Africa, Japan and the Middle East, facilitating relationships between terminal manufacturers, wholesale airtime vendors and end user, consumer retailer; creating affordable and segmented products and airtime packages, whilst also developing market segment and country specific PR and marketing campaigns.
BlackBerryChannel Sales Manager
Apr. 2011 - Jun. 2014Slough, United KingdomI was offered a newly created position to promote the sales of BlackBerry devices through the Carphone Warehouse with a brief to strategically manage the key account, working closely with both the CWH Senior Leadership and Store Teams to increase sales.
During this time, I led a team of 45 regional sales staff in a matrix structure while overseeing a sell-out marketing budget of $3m p.a.
Key Achievements included:
Effectively defining the sales strategy in the partnership with the CWH Sales Director, setting periodic KPIs at various levels
Initiating an innovative service model, enabling live demos & appointing BB Advocates
Selling 1m units within 12 months, across bricks and mortar and Contact Centre. Boosting YoY sales by 21% and generating revenue of $220m
This new model was presented as a best practice to competitors, Apple & Samsung, by CWH and implemented by them.
Phones4uGroup Customer Service Training Manager
Jan. 2003 - Apr. 2011Stoke-on-Trent, United Kingdom
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