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Work Background
Customer Support Agent / Team Assistant
Firstbeat MediaCustomer Support Agent / Team Assistant
Dec. 2021Excellence in Customer Support, with high live chat ratings and efficiency in e-mails, sharp content moderation of dating websites. Started as Customer Support Agent later changing position to Team Assistant. Excelência em suporte ao cliente, com alta avaliação em live chat e eficiência em e-mails, moderação precisa de conteúdo de sites de relacionamento. Início como Agente de Suporte ao Cliente, após realizando mudança de cargo para Assistente de Equipe.
Management Assistant
Dbm Contact CenterManagement Assistant
Sep. 2021 - Dec. 2021Curitiba, Paraná, BrasilActivities: Receptive service to RCI Bank customers, being linked to Renault Bank and Credinissan. Consultation of vehicle financing contracts, administration of installments, request for ownership transfer, among others.
Bilingual Technical Support Agent
Sykes BrasilBilingual Technical Support Agent
Nov. 2019 - Jun. 2020Curitiba, Paraná, BrasilActivities: Customer support and reservation agent for the making of bookings in hotel networks, cancellations and other solutions.
E-commerce assistant
Vet Clinic Nossos BichosE-commerce assistant
May. 2019 - Aug. 2019Curitiba, Paraná, BrasilActivities: Management and monitoring of virtual store in the area of pet pharmacy, pricing, preparing and sending orders, customer support. Extra activities: social media management, animal photographing.
Interviewer
Direct MarketingInterviewer
May. 2017 - Jun. 2017Curitiba, Paraná, BrasilActivities: Public opinion research on politics area via active telemarketing.
Bilingual Telemarketing Agent
Softmarketing Comunicação e Informação LtdaBilingual Telemarketing Agent
May. 2016 - Jul. 2016Curitiba, Paraná, BrasilActivities: Foreign and native customer support, account management, debit card management, bank transfers, e-mail sending, customer attending in general.
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