IDT Corporation Director of SMS Routing and Operations
Aug. 2024Madrid, Community of Madrid, Spain- In addition to my role in the Operations team, I was entrusted with developing a dedicated Routing team from scratch, establishing procedures, workflows, and tools to align with organizational goals.
- Collaborated closely with the Sales team to ensure the Routing team added strategic value to their daily efforts, supporting them in achieving better outcomes through optimized routing strategies.
- Designed and delivered training programs to equip the Routing team with the knowledge and skills needed to effectively use the platform, implement routing techniques, and manage complex scenarios independently.
- Led the planning and execution of initiatives to introduce advanced routing methods, define new products, streamline tasks, and identify innovative approaches to routing to maintain service quality and reliability while driving profit margins.
- Focused on fostering a proactive, solutions-oriented team culture that emphasizes continuous improvement and innovation in routing strategies.
- Played a critical role in ensuring the organization’s routing processes became a competitive advantage, contributing to the overall success and scalability of operations