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Work Background
IDT Corporation Director of SMS Routing and Operations
Aug. 2024Madrid, Community of Madrid, Spain- In addition to my role in the Operations team, I was entrusted with developing a dedicated Routing team from scratch, establishing procedures, workflows, and tools to align with organizational goals.
- Collaborated closely with the Sales team to ensure the Routing team added strategic value to their daily efforts, supporting them in achieving better outcomes through optimized routing strategies.
- Designed and delivered training programs to equip the Routing team with the knowledge and skills needed to effectively use the platform, implement routing techniques, and manage complex scenarios independently.
- Led the planning and execution of initiatives to introduce advanced routing methods, define new products, streamline tasks, and identify innovative approaches to routing to maintain service quality and reliability while driving profit margins.
- Focused on fostering a proactive, solutions-oriented team culture that emphasizes continuous improvement and innovation in routing strategies.
- Played a critical role in ensuring the organization’s routing processes became a competitive advantage, contributing to the overall success and scalability of operations
IDT CorporationHead of SMS Operations
Aug. 2020 - Aug. 2024Madrid, Community of Madrid, Spain- Built the Operations department from the ground up, establishing clear procedures, workflows, and tasks to ensure efficiency and scalability.
- Recruited, interviewed, and onboarded team members, providing hands-on training to develop their skills and empower them to make independent decisions and resolve challenges with minimal oversight—one of my proudest achievements.
- Achieved multi-year platform stability, maintaining a 99% uptime, a key milestone for operational excellence.
- Led the evaluation and selection process for a new platform provider for IDT Global SMS team, ensuring the best fit for business needs and future growth.
- Played a pivotal role in planning and executing the platform migration, managing all aspects from strategy to execution while ensuring minimal disruption to operations.
- Supported procurement and sales initiatives, leveraging prior experience and industry connections to drive results and foster growth.
Instasent Mobile AdvertisingDirector of Messaging Operations
Dec. 2018 - Aug. 2020Madrid Area, Spain
Instasent Mobile AdvertisingSenior Sales Manager
Oct. 2016 - Aug. 2020Madrid Area, Spain
BTS - Business Telecommunications ServicesSMS Senior Account Manager at BTS
Jul. 2016 - Oct. 2016Madrid Area, Spain
InfobipSenior Sales Manager
Dec. 2014 - Jul. 2016Croatia
InfobipCountry Manager
Dec. 2013 - Dec. 2014Kenya
InfobipBusiness Development Manager
Sep. 2013 - Dec. 2013Kenya
InfobipBusiness Development Manager
Oct. 2012 - Jun. 2013Nigeria
Infobip LtdKey Account Manager
Jul. 2011 - Oct. 2012Pula, Croatia
InfobipSales Manager
Feb. 2011 - Jul. 2011Croatia
InfobipJunior Sales Manager
Oct. 2009 - Feb. 2011Croatia
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