UiPathSenior Director, Client Success
Jun. 2019 - Nov. 2024Michigan, United StatesKey Accomplishments
• Established an effective post-sales technical and program advisory team to alleviate churn and drive customer adoption and growth.
• Drove NRR (131%)/GRR (97%), and attached post-sales, support, and advisory services through direct customer engagement, helping them achieve their desired business outcomes.
• Exceeded margin (40%) targets, pushed double-digit revenue growth, and built insightful reporting to enable faster decisions, managing AMER P&L.
• Continually improved team performance and expansive offerings to our customers, managing strategic initiatives, asset creation, and playbooks. Core Duties
Provide direction and leadership to area leaders, technical, and program advisors as part of the post-sales, GTM team. Collaborate with other post-sales and sales leaders to establish customer success initiatives, entitlements, and governance of customer adoption, growth, and risk mitigation strategies.
Manage staffing budgets against revenue growth, budgeting for margin targets, and delivery excellence. Be the voice of the customer by advocating their needs to internal, cross-functional teams at UiPath. Director, Technical Account Management
Engaged with an area-based portfolio of customers to discuss value and advise on strategies to achieve desired business outcomes. Supported sales teams in selling the paid, and post-sales programs, and identified customer needs, advocating for them to internal UiPath cross-functional teams. Technical Account Manager
Drove growth and adoption by enabling customer value realization with the UiPath platform and products. Directly advised numerous customers, establishing long-term relationships and technology strategies.