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Work Background
Public Consulting GroupRegional Education Operations Director
May. 2023Remote
MaiaLearning Inc.Director of Sales
Jul. 2022 - Apr. 2023RemoteMaiaLearning's College and Career Planning platform guides students towards thriving futures.
Open SquashBusiness Operations Consultant
Jun. 2022 - Jan. 2023New York, New York, United States
VIPKidEnglish Language Teacher
Mar. 2020 - Dec. 2022As an independent contractor, I teach English as another language to students aged 3 years to adult
• Utilize VIP Kid proprietary software to deliver engaging English lessons to students in an online classroom
• Provide feedback after each lesson to ensure a positive UX
• Maintain a maximum 5-star teacher rating with over 200 reviews
• Develop supplemental curriculum, lessons, rewards to create a personal UX for each student, ensuring that appropriate learning models are used at all times
Concordia College-New YorkSenior Director of Online and Off-Campus Partnerships/Director of Academic Advising
Oct. 2017 - Nov. 2021Bronxville, New YorkDual role - Oversaw projects, full customer cycle, operations, and personnel management for small and large-scale off-campus and online partner programs/Oversaw Academic Advising for all undergraduate programs
• Drove successful outcomes for partner program through cross-departmental management and training: increased number of partners by 60%, grew student headcounts by over 150% 2 years in a row
• Led multiple strategic initiatives including pioneering successful HS Dual Enrollment program; increased student headcount by over 300% in one year
• Led high level communication with cross-functional team members and stakeholders, including C-level executives, to ensure success • Consistently resolved complex and program critical issues using excellent communication skills, systems and data analysis
• Spearheaded scalable and more efficient automated HR workflow for partner adjuncts; decreased departmental staffing costs by 33%; initiative subsequently used throughout entire institution
• Created SOPs for main partnership, used as a model for all partnerships
• Negotiated contracts with new partners, on-boarded new partners, managed relationship post contract
• Managed a team of faculty advisors for undergraduate and graduate programs
• Developed and delivered innovative trainings for Advisors on LMS and SIS
EF Education FirstSchool Director
Jun. 2007 - Oct. 2017Effectively drove full strategy, operations, KPIs, customer success, and personnel management on multiple boarding campuses for 2000+ students and 150-200 staff from 10 departments at EF’s Flagship Language School
•Led all operational projects, initiatives, and improvements after precedent setting campus purchase which resulted in a 3-month student body increase of over 200% •Leveraged data to raise client/student satisfaction scores by 82% and ranked top 10% of 44 worldwide schools in all major KPIs
•Developed, executed, and monitored school’s $30M yearly operating budget
•Strategically enacted innovative policies and initiatives leading to reduction in student cost per week by 1-5% each fiscal year following campus purchase
•Executed multiple multi-million-dollar, large-scale capital improvements, managed to completion
•Led the roll out of a new proprietary combination SIS/CRM to a growing team working with a rapidly scaling student body
•Systematized student intake process to ensure seasonal fluctuations allowed for scaling and descaling without increasing or decreasing time spent in processing and orientation; system subsequently used for model in other schools
•Chosen as a pilot school and lead project manager for all new EF Programs
•Twice named “School of the Year”; awarded Best Customer Service by Sales Colleagues
•Drove revenue through extensions
•Created scalable processes across multiple departments and in conjunction with contractors and vendors to account for drastic seasonal population changes
•Recognized for ability to problem solve and innovate, recruit, train, and retain high-quality talent; served as mentor and trainer for newly hired senior staff •Increased efficiency and raised student satisfaction scores for contracted campus services through management of and relationship building with vendors
•Nurtured relationships with key stakeholders, inside sales, and outside agents to drive sales and remain the largest EF Language School in the world
Huntington Learning CenterDirector
Mar. 2006 - Mar. 2007• Led and developed team of 6 FT Directors and 30 PT teachers to ensure student and customer success
• 2nd company center of 33 to $1M status in 2006 • Drove center revenue and profitability to increase over prior year through effective P&L management, sales delivery, and exceptional management of staff
Sylvan Learning CenterDistrict Manager
Jun. 2005 - Mar. 2006Oversaw all aspects of center operations in four units throughout New York City HR responsibilities included recruiting, hiring, training and disciplining all full time staff, reviewing staff semi-annually, legal representative for unemployment hearings Analyzed monthly financial reports including P&L; set, coached and enforced staff metric goals and quotas Maintained exceptionally high operational compliancy; company average was 90-100% at my departure
Sylvan Learning CenterDistrict Education Manager
Dec. 2003 - Jun. 2005Oversaw entire education department for 7-8 supplemental education centers located throughout the five boroughs Set and monitored operational and academic goals for Directors of Education: franchise operational compliancy increased from 32% to 100% in 4 months, in 2004 franchise Academic Growth increased 33% over prior year
Sylvan Learning CenterRegional Education Coordinator
Jun. 2001 - Dec. 2003Wrote and implemented new policies and procedures manual for part time staff Screened, hired and trained all new teachers
Sylvan Learning CenterDirector of Education
Apr. 1999 - Jun. 2001Director of Education Oversaw educational component for largest NYC Franchise center
Maintained an Academic Growth of 1.6+ grade levels
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