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Work Background
All Can Consultancy Inc.Learning and Development Consultant
Jan. 2024
Career BreakPersonal goal pursuit
Aug. 2022 - Dec. 2023
CitiRegional Talent & Learning Advisor
Jul. 2016 - Aug. 2022Talent and learning advisory for the APAC O&T business.
CitiVice President, Employee Engagement, Communication, Talent, and Social Responsibility
May. 2014 - Jun. 2016SITE EMPLOYEE ENGAGEMENT, INTERNAL COMMUNICATIONS AND CSS APAC TALENT DEVELOPMENT - VP Expanded scope of employee engagement role to cover the ROHQ legal vehicle, with over 20 Centers of Excellence, and 2,300 FTE. Drove programs around Diversity, Meritocracy, Talent Development, and Social Responsibility. Maintained over-all average rating from Voice of the Employee annual survey. As Communications Lead, responsible for the delivery of weekly digital newsletters hosted on an internal employee portal. Execution of 2 site-wide town hall events held off-site to accommodate at least 1,000 attendees. Managed leadership development programs. Certified facilitator for leadership and professional development classroom, and virtual-instructor led courses such as Managing at Citi, Coaching for Results, 5 Steps to Better Work Life Balance, among others.
CitiLearning and Development and Employee Engagement Manager
Oct. 2009 - May. 2014Makati CityAs L&D Lead - Maintained Learning & Development functions for the Finance and Risk Operations unit, ensuring goals and metrics are consistently met and delivered. Ensure consistency in delivery of CSS-wide training/learning & development programs to the other CSS units, as a functional matrix lead to the Accounts Payable and HRSS L&D leads. As Employee Engagement Lead – Responsible for leading VOE Champs in the site to deliver programs that enhance employee satisfaction, reduce attrition, and deliver increased over-all results in the annual VOE Survey. Drove the corporate social responsibility program of the site by launching partnerships with NGO’s in 2011. Received the 2013 CSS Global Leadership Award for Social Responsibility for the global visibility and effectiveness of the CSS programs. Travelled to NY, USA for the recognition. Expanded the scope of role and responsibilities from the FRO, to the CSS units, and recently, to the CSC/ROHQ units in the Manila site
CitiLearning and Development Consultant
Sep. 2008 - Sep. 2009Makati City
May-K Learning CenterPerformance Consultant
Aug. 2007 - Aug. 2008Cebu City, Philippines
StaffRIGHT Solutions Inc.Senior Training Consultant
Oct. 2006 - Mar. 2007Cebu City, Philippines
eTelecare Global SolutionsTraining Team Leader
Oct. 2004 - Aug. 2006Cebu City, Philippines
eTelecare Global SolutionsTraining Officer
Jun. 2004 - Oct. 2004Quezon City, Philippines
eTelecare Global SolutionsCustomer Service Associate
Feb. 2001 - May. 2004Quezon City, Philippines
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