Lenilyn Delos Reyes

Customer Experience Manager | Quality Assurance Manager @Sutherland

Support SpecialistAppointment SetterHelp Desk SupportLive ChatCall CenterCall Center SupervisorCall Center TrainerTyping SpecialistOffice AssistantDatabase CoordinatorData Entry AssociateData Entry SpecialistData EntryExecutive AssistantPersonal AssistantAdministrative AssistantAssistantService Quality ManagerChat SupportCase ManagerCustomer ServiceCustomer Success ManagerSales & BizDevStartup Founder

As the CE Manager at Sutherland, I've dedicated over two years to refining customer service operations, leveraging a robust background in training and quality management from my time at Valor Global. My mission is to drive excellence in service delivery by harnessing the power of data storytelling and Six Sigma methodologies to streamline manufacturing processes. At Sutherland, my expertise with Microsoft Excel and PowerBI plays a pivotal role in transforming intricate data sets into persuasive stories that inform strategic decisions. With a keen focus on manufacturing process improvement, we've forged strategies that have markedly elevated multi-channel business operations within the Asian market, a testament to our team's collaborative efforts and innovative approach.

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Work Background

CE Manager

SutherlandCE Manager

Oct. 2022Philippines

Training Manager

Valor GlobalTraining Manager

Nov. 2021 - Dec. 2022

Training and Quality Deputy Manager

ConcentrixTraining and Quality Deputy Manager

Jun. 2021 - Apr. 2022Philippines

Training and Quality Supervisor

ConcentrixTraining and Quality Supervisor

Jan. 2015 - Sep. 2021Metro Manila

CSR/TSR

StarTek PhilippinesCSR/TSR

Mar. 2012 - Oct. 2012

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