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Work Background
Booking.comInnovation Lab
Mar. 2025Amsterdam, North Holland, NetherlandsAt Booking.com, I contribute to a dynamic, innovation-driven environment focused on enhancing the global travel experience and optimizing operational efficiencies. My work centered on leveraging data, AI, and continuous experimentation to deliver impactful solutions across various product areas.
Booking.comSenior Relations Specialist
Jun. 2023 - Jul. 2025Amsterdam AreaHandling legal complaints.
Booking.comSenior Customer Service
Mar. 2022 - Jun. 2023Amsterdam AreaManage urgent and sensitive cases with a high risk impact. Present
Handling instance financial issues, social media issues and crises.
Support colleagues with questions and drive improvements.
Booking.comCustomer Service Specialist
Jan. 2019 - Apr. 2022Amsterdam Area, NetherlandsBooking.com is one of the world’s largest travel marketplaces for both established brands and entrepreneurs of all sizes, leading digital travel companies. My tasks are:
* Assisting guests and partners by supporting them with resolving simple to high complexity queries. * Providing specialist assistance managing complaints.
Garden Investment Group Broker and marketing at stock markets
Jan. 2013 - Dec. 2016SyriaGarden Investment Group is an investment platform and trading website. My tasks were bringing together assets to buyers and sellers. And managing clients’ investment portfolios.
Sultan Financial ServicesSenior Executive Secretary
Jan. 2011 - Dec. 2013SyriaSultan Financial Services is a currency exchange and money transfer company.
I was responsible for supporting high-level executives and management. As reporting to the Central Bank and training new hires.
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