St. Johns County Sheriff's OfficePublic Safety Telecommunicator
Feb. 2011 - Jan. 2021St Augustine, Florida, United StatesAs a Public Safety Telecommunicator at St. Johns County Sheriff’s Office, I was the frontline of emergency response, managing high-volume calls and dispatching law enforcement and emergency services with precision and urgency. I played a key role in solving numerous investigations by utilizing advanced law enforcement databases, such as license plate readers, people search engines, data-sharing platforms, and analytics tools, to uncover vital information and support case resolution. My ability to seamlessly communicate and coordinate with first responders ensured that every situation was handled efficiently, and public safety remained the priority.
Key Achievements:
• Mentored new hires by delivering comprehensive training under the Communications Training and Evaluation Program, contributing to the long-term success of over 20 team members.
• Strengthened emergency response capabilities as a member of the Telecommunications Emergency Response Team, deploying to assist agencies during crises and providing critical operational support.
• Enhanced strategic planning and stakeholder collaboration as part of a Type 4 Incident Management Team, contributing to joint emergency operations and successful outcomes.