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Work Background
St. Johns County Sheriff's OfficeSupervisor, Public Safety Telecommunications
Jan. 2021St Augustine, Florida, United StatesAs Supervisor of Public Safety Telecommunications at St. Johns County Sheriff’s Office, I lead a team of 12 telecommunicators, ensuring excellence in high-pressure emergency communications. With a focus on operational efficiency and team cohesion, I oversee critical decision-making processes, maintain accreditation standards, and foster interdepartmental collaboration to enhance public safety.
Key Achievements:
• Secured agency re-accreditation through policy revisions and compliance with evolving standards.
• Strengthened collaboration between communications and law enforcement divisions, enhancing response coordination.
• Elevated team morale by establishing a committee to celebrate achievements and gather peer feedback, driving performance and satisfaction.
• Enhanced community safety through leadership in strategic roundtable discussions, refining protocols to respond effectively to emergent events.
St. Johns County Sheriff's OfficePublic Safety Telecommunicator
Mar. 2011 - Jan. 2021St Augustine, Florida, United StatesAs a Public Safety Telecommunicator at St. Johns County Sheriff’s Office, I was the frontline of emergency response, managing high-volume calls and dispatching law enforcement and emergency services with precision and urgency. I played a key role in solving numerous investigations by utilizing advanced law enforcement databases, such as license plate readers, people search engines, data-sharing platforms, and analytics tools, to uncover vital information and support case resolution. My ability to seamlessly communicate and coordinate with first responders ensured that every situation was handled efficiently, and public safety remained the priority.
Key Achievements:
• Mentored new hires by delivering comprehensive training under the Communications Training and Evaluation Program, contributing to the long-term success of over 20 team members.
• Strengthened emergency response capabilities as a member of the Telecommunications Emergency Response Team, deploying to assist agencies during crises and providing critical operational support.
• Enhanced strategic planning and stakeholder collaboration as part of a Type 4 Incident Management Team, contributing to joint emergency operations and successful outcomes.
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