Alight SolutionsSalesforce Technical Solutions Lead Analyst
Sep. 2016 - Sep. 2018Texas-VirtualSolutions Lead and Best Practice Consultant charged to design and develop technical solutions and business processes for Salesforce CRM Sales Cloud, Service Cloud and Community Cloud projects. Manage new functionality and enhancement details through requirements gathering, user story defining, impact analysis, development and deployment for Salesforce platform, and other integrated applications, software and systems aligned with the CRM Product strategy. Provide detailed architecture design and documentation for each component of the Salesforce application solution upon assessment of customer requirements, data management, integration and technical feasibility. Responsible for:
• Prioritization of development work in Product Features backlog based on assessment of business value and business urgency
• Identifying and resolving Salesforce application defects and other issues
• UI/UX for internal users and external clients • Multi-tenant Salesforce architecture solutions and support
• Design of integration with other applications and software
• Manage technical and functional test executions by QA Team resources
• Delivery of high-quality, on-time Salesforce solutions for internal and external clients.