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Work Background
action.aiCEO
Jan. 2016London, United Kingdomaction.ai was born of a belief that human-centred automation would permeate nearly every aspect of life, changing the way we interact. Automation conjured images of soulless machines and functional communication, but this is far from our vision. action.ai has gone from a bold idea to the supplier of the world’s best conversational AI technology. Its solution has transformed the way people interact with computers and businesses, allowing them to have natural conversations with virtual agents about their banking, health insurance, and call centre queries. As CEO, I help shape the direction of the company and empower an extraordinary team in Conversational AI to bring a first of its kind technology platform to market. action.ai is one of Europe’s most highly awarded AI companies, including winning: - Best for Artificial Intelligence Services – UK’, Global Business Awards
- Global winner for 'Conversational Commerce', MEFFYS (the mobile Oscars)
- European FinTech50 winner. Top 50 'hottest' technology companies
- Most Innovative Conversational AI Solutions Provider - PwC's programme for scale-ups
- TechTalk 22: Innovators to Watch
- Best of British in AI
- RetailTech50
- Innovation in Intelligent Chatbots winner, Technology Awards
- Winner Unilever's 'Seamless Shopping' competition
HoiterChief Commercial Officer and CEO
Jan. 2009 - Jan. 2015London, Brighton, CaliforniaAward-winning technology company that has invented and commercialised a new category of mobile commerce. B2B and B2C business. Grew business from concept to successful commercial operation. Founded in the UK before establishing US subsidiary in Silicon Valley. - B2C: first service to monetise Facebook without advertising. Instant Gift Messaging via the Parcelgenie brand. - B2B: built commercial relationships with major technology firms, brands, and retailers. Awards included: - 'Most Promising Technology Company'
- 'Best Design and Technology Company' ; - Winner of Vodafone's Mobile Clicks; Smarta 100 winner
NEF ConsultingManaging Partner
Jan. 2008 - Jan. 2009London, United KingdomNEF Consulting was spun out of the UK's largest think tank, to increase its impact in the public and private sectors. Generated significant new revenue streams by monetising the organisation's intellectual property. NEF Consulting was profitable quickly and continues to thrive, providing strategic consultancy, capacity building, and evaluation and impact assessments that allow clients to scale positive impact and engage effectively with their communities.
Initiative for a Competitive Inner CityDirector, Inner City 100
Jan. 2004 - Jan. 2007London, United KingdomThe Inner City 100 researched and celebrated the fastest growing businesses in Britain’s most disadvantaged inner city areas. This high profile competition was the first time that businesses from the UK’s most disadvantaged areas were celebrated and given a platform to influence policy making. I ran the Inner City 100 while a Director at NEF and worked in partnership with Harvard Business School, HM Treasury, the Financial Times, and the Chancellor of Exchequer and his office to fund, promote and grow the competition.
New Economics FoundationDirector and Consulting Lead
Jan. 2003 - Jan. 2007London, United Kingdom• Provided strategic leadership as a Board member with a focus on strategy, consulting, enterprise, and economic development.
• Designed, sold, and led numerous high impact consulting projects with the public and private sectors • Managed a talented multi-disciplinary team with significant P&L responsibilities.
Oliver WymanStrategy Consultant
Jan. 2000 - Jan. 2002London, Chicago, Barcelona• Led strategy and change management projects for top technology and telecommunications clients.
• Implemented innovative approaches resulting in 76% of clients recognizing higher impact compared to other consulting firms.
Stanford UniversityJunior Dean
Sep. 1997 - Aug. 1998Oxford, United KingdomThe Stanford University programme at Oxford University brought some of the brightest young minds to the UK. I was responsible for student welfare and orientation at Stanford House, as well as teaching political science to Stanford University students.
House of CommonsParliamentary Researcher and Office Manager
Jan. 1995 - Jan. 1996London, England, United Kingdom• Managed the Member of Parliament's office, overseeing daily operations and coordinating with various stakeholders.
• Drafted speeches, prepared parliamentary questions, and facilitated communication between the MP and external entities.
• Collaborated with government departments, not-for-profit organizations, and the MP's businesses to address key issues and initiatives.
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