Requests
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Work Background
Lloyd David Consulting Project Manager
Sep. 2022
SophosSalesforce Project Manager
Apr. 2022 - Sep. 2022Remote
Apps AssociatesSalesforce Project Manager
Mar. 2021 - Dec. 2021Fairfax, Virginia, United States
StrykerSalesforce Project Manager
Sep. 2020 - Jan. 2021Leesburg, Virginia, United States
Export-Import Bank of the United StatesSalesforce Business Analyst / Project Manager
Nov. 2019 - Jun. 2020Washington D.C. Metro Area
CGISenior Salesforce Consultant
Jul. 2019 - Nov. 2019Fairfax, VA
First BookSenior Salesforce Administator
Jan. 2017 - Jul. 2019Washington D.C. Metro Area• Work with key stakeholders in First Book to objectively establish the general guidelines for Pardot and Salesforce data organization in the following disciplines: o Donations / Development o Email Marketing o Campaign Management o Deal Pipeline o Service Desk o Workflow Management
• Daily administration and support of First Book Salesforce database including but not limited to managing multiple user setups, profiles, and roles, customization of objects, fields, record types, page layouts, and validations
• Working with management, strategic planning & analysis staff, and end-users to create and manage complex workflow rules, data validation, and triggers
• Develop and create customized reports and dashboards
• Keeping abreast of new Salesforce NPSP features and functionality as well as additional tools within the SF ecosystem to provide recommendations for process improvements
• Train new and existing users on how to use Salesforce, Pardot, and other tools in the SF ecosystem
• Create matrix based reports to demonstrate the dashboards
• Provide application users with technical support
• Create a single repository of information assimilating and integrating with various downward and upward systems
• Support the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing
CapTech Ventures, IncSalesforce.com Senior Consultant
May. 2016 - Nov. 2016Washington D.C. Metro Area• Design, implement and deploy Salesforce business intelligence solutions (applications and technologies which are used to gather, provide access to, and analyze data and information about company operations) for end-to-end data warehousing and analytics.
• Contribute to overall enterprise data and architectural strategies including road-maps, tool selections, governance and standards. • Provide technical and functional expertise to Salesforce project team
• Document and implement configuration changes and data-mapping requirements
• Guide development teams on functionality requiring custom logic to meet requirements and demonstrate solution functionality to business stakeholders as needed
• Develop business-specific and/or application-level approaches and plans for testing, training, communicating, rolling out, and offering post-production support
• Lead or facilitate sessions to gather, define, and document business requirements
• Complete Salesforce product certifications to successfully advise and direct clients on best practices for both business process and platform optimization
• Assist the business development team with developing prototype demonstrations
• Identify and map relevant system integrations
Accenture Federal ServicesSalesforce.com Deployment Lead
Jun. 2014 - May. 2016Washington D.C. Metro AreaResponsible for delivering large-scale, complex programs that marry processes with technology to help Accenture Federal clients achieve high performance. Design, implement and deploy Salesforce solutions to achieve defined business goals. Maintain skills in Salesforce applications process design and configuration; Salesforce application design, development, integration, testing and deployment; and Salesforce application technical architecture. Design, implement and deploy Salesforce business intelligence solutions (applications and technologies which are used to gather, provide access to, and analyze data and information about company operations) for end-to-end data warehousing and analytics. Key responsibilities include:
Supervising process and functional design activities
• Creating functional requirements as an input to application design
• Developing and testing detailed functional designs for business solution components and prototypes
• Supervising application build, test, and deploy activities
• Planning and executing data conversion activities (e.g., test data)
• Driving test planning and execution
Belden Inc.Salesforce.com Administrator (Contract Position)
Oct. 2013 - Mar. 2014Washington D.C. Metro Area (Remote)• Led the Global data migration project from Belden Internal Toolbox to Salesforce.com including: Administer Salesforce.com, including, working within current process to maintain: users, roles, security, profile, workflow rules, customization, report and dashboard development, data management, and support for AppExchange applications.
• Provide Level 2 on-going support, and act as the primary contact with Salesforce.com support.
• Assisting with “train the trainer” program, training people of the use of Salesforce.com.
• Managing mass imports and exports of data as needed.
• Maintain current customizations, including the assignment rules.
• Facilitate requirements gathering and prioritization with business users for improvements.
• Working with the business to make the tool more effective, including customization of fields, page layouts, record types, reports and dashboards.
• Being the leader to support the goals of Belden and how those goals are supported by the Salesforce application
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