CBREProgram Manager
Oct. 2019 - Mar. 2024Dallas/Fort Worth AreaLead and manage 10 individual programs that support multiple onsite services/operations to vastly improve the overall workplace experience of the Microsoft employee. Acted as SME for Microsoft Portfolio Managers on both ground-up development projects and site refresh opportunities at varying levels of occupancy and development. Work along-side senior management and Microsoft C-Suite to analyze the workplace throughout the pandemic by adopting new space planning principles, occupancy strategies and thorough budgetary vendor reviews. Advise all site teams on any budgetary revisions requested by the client to combat varying levels of occupancy and inflation. Accountable to constantly adapt operating models while driving excellence in service marketing and end-user delivery. Manage and maintain constant communication with Microsoft leadership throughout each programmatic implementation process, providing them with updates and responding to questions and concerns. Consult with design & construction colleagues to define detailed project budgets, strategy, schedules, meetings, communication protocols while gaining proper client approvals throughout each step of the process. Manage the due diligence actions for all wireless technology service implementations including extensive network infrastructure reviews, representing the service vendor for Microsoft’s Digital Security Review team. Manage vendor contracts and execute clients’ full scope of work requirements for 10 individual programs. Lead and direct monthly program presentations to the large portfolio with regular reports for innovative and new services, as well as participating in Quarterly Business Reviews and Requests for Proposals, when needed. Ensure all program documentation is complete, current, stored appropriately and consumable for the site team to fully execute for the end user.