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Work Background
Head of Product Growth - Advisor
DiagnioHead of Product Growth - Advisor
Nov. 2024UAEDevelopment and execution of Product Growth Strategy. Product Development
Senior Business Development Manager
Mediclinic Middle EastSenior Business Development Manager
Jul. 2022 - Nov. 2024Dubai, United Arab Emirates
Private Patients - Business Development Manager
Guy's and St Thomas'​ NHS Foundation TrustPrivate Patients - Business Development Manager
Feb. 2020 - Jul. 2022London, Greater London, United KingdomIn my current role I have been working closely with Women's services directorate to develop Private Women's services business development strategy to support Trust sustainability. This involves new service development , service improvement within 3 key services maternity, gynaecology and fertility.
Founder
Pallas Management Solutions - the patient experience management specialistFounder
May. 2015 - Mar. 2019DubaiProviding management solutions for healthcare businesses within the UAE. At Pallas Management Solutions we work hard to merge the necessary business skills and thinking seamlessly with clinicians and clinic owners to create sustainable and successful healthcare businesses. Main achievements: • Established new AED 4.2M clinic for Client from design stage to becoming fully operational within 9 months including refurbishment of clinic, creating strong brand identify including marketing and communication strategy, recruiting and training full team and designing patient experience. • Developed and delivered training programmes over 100 professionals covering patient centred communication for clinicians and patient care training for support staff to enhance patient experience • Implemented Treatment Coordinator/Patient Coordinator role and delivered AED1.5M value in treatment plans within 10 month • Developed and implemented Performance Management System to measure individual and overall business performance, which resulted in improved performance by over 20% • Keynote lecturer at industry leading events and universities on Patient Experience, Communication and Clinic management subjects • Has been working closely with a healthcare corporate with 18 partner clinics to deliver patient experience workshops for support team, clinical team and run Patient Experience Management roundtables for owners
Clinic Manager
Dr Roze & Associates Dental ClinicClinic Manager
Jul. 2014 - Aug. 2015Dubai• HR Responsibilities: Recruiting new stuff, interviewing, establish HR policies-protocols, implement appraisal systems and carry our appraisal meetings with staff, prepare and monitor staff rota. Achieving high employee engagement by recruiting the right people to match the clinic`s culture. • PM Responsibilities: Implementing protocols, policies to aid smooth operation of the practice; creating compliance file, training team members ( reception, nurses) on patient communication; lead regular staff meetings. Implementing Performance Measurement systems to make sure we reach operational goals. • Business Management responsibilities: Creating and implementing marketing strategy to drive business growth, monitor return on investment, working closely with creative team, enhance patient journey, implement treatment coordination, create strategic plan for future growth, closely monitor business performance,monitoring essential KPI s to allow informative business decisions • Business Development responsibilities: Strategic planning to meet business objectives , such us reach financial , clinical , marketing and HR targets., assist in business extension by supervising the purchase process of two other clinics, doing market research on new locations etc.
Business Development Manager
DentMan SolutionsBusiness Development Manager
Oct. 2013 - Jun. 2014ScotlandSupport for Dental Clinics to reach their best potential - achieve their business objectives. Training the Dental Team - reception, treatment coordination, communication training for dentists.
Business development manager
Green DentalBusiness development manager
Mar. 2013 - Jun. 2014Scotland
Practice manager-treatment coordinator
BKH Dental Group-Craiglockhart Dental PracticePractice manager-treatment coordinator
Jul. 2012 - Jun. 2013
Business Development Manager
Smile Solution Dental PracticeBusiness Development Manager
Apr. 2010 - Jul. 2012Scotland
Business development-treatment coordination
MedicalGate-Dental tourism agencyBusiness development-treatment coordination
Feb. 2009 - Jun. 2010
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