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Work Background
EXANTECompliance Technology Officer
Mar. 2022● Identify regulatory and industry standards for software development and process management relevant to Compliance-related matters in the Company. Identify internal norms and guidelines as promulgated by Risk Management, Compliance, and Information Technology;
● Develop a roadmap and manage the program of work to achieve agreed levels of compliance with
internal/external standards;
● Be the primary contact with IT to manage the provision of services required;
● Manage engagement with internal stakeholders securing Compliance approval for Compliance projects, coordinating and prioritizing the response to audit findings;
● Participate in strategy development focusing on aligning aspirations to introduce new procedures and solutions with required technology capabilities.
● Foster an environment where compliance is valued and easily integrates into workstreams.
● Coordinating with the central PM function managing, planning, organizing, implementing, and delivering various Compliance projects from project initiation through to project completion and handover.
● Coordinating multi-disciplinary firm-wide Compliance projects varying in size and complexity, including
o Scope confirmation;
o Definition of implementation approach;
o Milestone tracking;
o Management of project risks, issues, and dependencies.
● Preparing project implementation plan – needed resources, time, and cost
● Preparing business requirements specifications documents if project resources outside of Compliance are required
● Communicating with IT and Data Analytics teams where required
● Validating project plan with stakeholders
● Coordinating project execution/implementation execution within Compliance
● Communicating and documenting project life cycle, including any scope changes, delays, or overrun
● Assessment of stakeholder satisfaction during the course of the project and post Implementation
● Assistance in managing vendor relationships as part of the overall project delivery.
EXANTECustomer Support Quality Assurance
Nov. 2021 - Feb. 2022Minsk, Belarus• To perform monthly quality monitoring for the Help Desk operational tasks;
• To analyse results and come up with quality improvement action plan;
• To monitor and resolve requesters bad reviews;
• To be the first for requests from clients (Super VIPs) and to be in control for all open cases of this clients' segment.
EXANTECustomer Support Representative
Feb. 2021 - Nov. 2021Minsk, Belarus• Communicate and assist customers from all around the world in questions regarding EXANTE product and services in English and Russian (via email, chats and phone calls)
• Provide excellent customer support by identifying customers needs and solving tasks with an individual approach
• Communicate with other internal teams to find a solution for more specific requests sent by customers (via Jira)
• Assisting clients with HTTP/FIX API related queries
ViberCustomer Support Representative
Oct. 2016 - Oct. 2017Minsk• Provide fast and professional off-line (via Email,live-chat) response to users issues in English and Russian;
• Maintain high level of users satisfaction;
• Update the support knowledge base by creating technical articles;
• Identify and report on trends, repeated issues and urgent bugs in Jira/Kanban.
JTI (Japan Tobacco International)Marketing trainee (Marketing associate)
May. 2016 - Jun. 2016Minsk1. Document flow control supporting marketing department projects. Internal procedures and standards compliance;
2. Collecting and providing reports from Brand/Trade marketing, HoReCa, BTL, SI and Digital teams for proper planning/accounting of budgets; 3. Supporting data entry process to trade marketing database;
4. Supporting temporary POSM logistics and delivery to POS process;
5. Dealing with ad-hoc information request from other departments of the company;
6. Perform other duties, as assigned by line manager.
JTI (Japan Tobacco International)Marketing Trainee (BTL)
Nov. 2015 - May. 2016Minsk• Control over marketing standards, global brands' positioning and communication observance; analysis of brands' programs efficiency; • Operation with the integrated marketing platforms including brands' retail through HoReCa channels, 1-2-1 inquisition, digital communication;
• Check-training of 1-2-1 personnel.
JTI (Japan Tobacco International)Finance Trainee
Apr. 2015 - Jul. 2015BelarusNew vendor creation;
Documental workflow;
Inventory of retail equipment in 1C system.
JTI (Japan Tobacco International)HR Trainee
Oct. 2014 - Mar. 2015BelarusUpgrade of the web-site of the JUMP traineeship program of JTI;
Employer branding.
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