Mariana Mora

Application Advocate @Auxis

Data Entry SpecialistData EntryCopywriterCopywritingAdministrative AssistantAssistantCustomer ServiceCall CenterTranslator

As an Application Advocate, I managed inbound and outbound calls related to loan applications, assisting customers in navigating the application process, answering inquiries, and resolving issues efficiently. I provided clear and empathetic guidance, ensuring compliance with company policies and financial regulations while maintaining high customer satisfaction. My role involved troubleshooting application errors, verifying documentation, and escalating cases when necessary, all while meeting performance metrics in a fast-paced environment. Additionally, you collaborated with cross-functional teams to streamline processes and improve service quality, demonstrating strong problem-solving, communication, and leadership skills in high-pressure situations.

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