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Work Background
Independent Insurance Adjuster
Culpepper's LLCIndependent Insurance Adjuster
Mar. 2024Kalamazoo, MI
Catastrophe Claims Adjuster
Pilot Catastrophe ServicesCatastrophe Claims Adjuster
Mar. 2024Mobile, Alabama, United StatesAssess and process catastrophe insurance claims, utilizing CCCOne software to evaluate auto property damage and determine appropriate settlements. Streamline claim processing workflows, reducing average resolution time and enhancing customer satisfaction in high pressure disaster scenarios. Meticulously review policy documents, damage reports, and repair estimates to ensure accurate and equitable claim settlements. Provide empathetic support to policyholders affected by catastrophic events, guiding them through the claims process with patience and clarity.
Customer Service Representative
Farmers InsuranceCustomer Service Representative
Aug. 2023 - Aug. 2024Resolve customer inquiries efficiently, fostering positive relationships. Collaborate with team to streamline processes, enhancing overall service quality. Handle high-volume calls, consistently meeting performance targets. Identify and implement solutions to reduce customer wait times and improve satisfaction rates. Propose and implement new strategies for complaint resolution, resulting in improved customer retention. Adapt quickly to evolving insurance policies and procedures. Maintain accurate customer records, ensuring compliance with industry regulations. Analyze complex policy details to provide comprehensive support to clients.
Medical Records Coordinator, Central Supply Manager, Staffing Coordinator
Grace Healthcare of Three RiversMedical Records Coordinator, Central Supply Manager, Staffing Coordinator
Jun. 2018 - Jul. 2019Three Rivers Michigan
Staffing Coordinator
AdvisaCareStaffing Coordinator
Apr. 2018 - Jun. 2018South West Michigan
Senior Customer Service Manager
Culpepper's LLCSenior Customer Service Manager
May. 2016Kalamazoo County, Michigan, United StatesPioneer zero-friction processes and develop comprehensive SOPs, enhancing operational efficiency for businesses with up to 500 employees. Orchestrate seamless hardware and software integration, ensuring optimal system performance and minimal downtime for client operations. Conceptualize and execute vendor-specific secret shopper programs, identifying key areas for quality improvement and strategic enhancements. Foster partnerships with small businesses, providing tailored solutions in customer service training, product delivery, and inventory management.
Staffing Coordinator, Medical Records Manager, Facility Supply Manager
Medilodge of kalamazooStaffing Coordinator, Medical Records Manager, Facility Supply Manager
May. 2015 - Apr. 2018
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