Ara Del Rosario - HR Professional,

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Work Background

Tactical Back Office, Inc.Senior Human Resources Officer

Nov. 2024California, United StatesKey responsibilities include: > Targeted Recruitment and Onboarding: End-to-end recruitment process for niche and specialized roles, including job postings, candidate screening, interviews, and onboarding. > Employee Relations: Addressing employee concerns, mediating conflicts, and fostering a positive work environment. > Compliance: Ensuring all HR activities comply with federal and state regulations, as well as industry-specific requirements. > HR Analytics: Utilizing HR data and analytics to inform decision-making and improve HR processes. > Leadership Development: Identifying and nurturing potential leaders within the organization > Project Management: Leading HR projects from conception to completion, ensuring timely delivery and successful outcomes.

Knowles Training InstituteAd Hoc Trainer

Nov. 2024Key Responsibilities: > Temporary Training Assignments: Conduct training sessions on a temporary basis to address specific needs. > Specialized Expertise: Provide training in specialized areas where they have significant expertise. > Flexible Scheduling: Adapt to varying schedules and training demands as needed. > Engagement and Motivation: Engage and motivate learners to ensure effective knowledge transfer. > Performance Evaluation: Assess the effectiveness of training programs and make necessary adjustments. > Feedback Collection: Gather feedback from participants to improve future training sessions. > Collaboration: Work with internal teams to understand training needs and objectives. > Documentation: Maintain records of training activities and outcomes for reporting purposes.

B.O.T.A. MarketingVirtual Assistant - Team Manager

Mar. 2023 - Mar. 2024AustraliaKey Responsibilities: > Team Leadership: Led a team of 18 virtual assistants, ensuring high performance and effective customer service delivery. > Training and Development: Provided training and ongoing support to virtual assistants to enhance their customer service skills. > Performance Monitoring: Monitored team performance through regular evaluations and feedback sessions. > Process Improvement: Identified and implemented process improvements to increase efficiency and customer satisfaction. > Conflict Resolution: Addressed and resolved any conflicts or issues within the team to maintain a positive work environment. > Quality Assurance: Ensured that all customer interactions met quality standards and company guidelines. > Reporting: Prepared and presented performance reports to senior management, highlighting key achievements and areas for improvement. > Client Communication: Acted as the primary point of contact for clients, addressing their concerns and ensuring their satisfaction with the services provided. > Workload Management: Managed and distributed workloads among team members to ensure timely and efficient completion of tasks. > Technology Utilization: Leveraged various tools and technologies to facilitate virtual team collaboration and communication.

Social Leaf MarketingVirtual Assistant

Jul. 2022 - Mar. 2023United StatesKey Responsibilities: > Client Communication: Manage and respond to client messages promptly. > Feedback Collection: Gather client feedback on services and relay it to the relevant teams for improvement. > Documentation: Maintain accurate records of client interactions, project details, and feedback. > Support Requests: Address and resolve client support requests or escalate them to the appropriate team members. > Relationship Building: Foster strong relationships with clients to ensure their satisfaction and loyalty. > Reporting: Prepare and send regular reports to clients regarding performance and other relevant metrics.

UpworkProfessional Freelancer

Apr. 2022 - Aug. 2022

Q2 HR SolutionsAssistant Manager for Assessments and HR Cloud Solutions

May. 2015 - Aug. 2018Makati, National Capital Region, PhilippinesOverview of Responsibilities: 1. Industrial Psychology Assessments > Conducting Assessments: Administer and oversee various psychological assessments to evaluate employee competencies, personality traits, and job fit. > Data Analysis: Analyze assessment data to provide insights into employee behavior, performance, and potential. > Reporting: Prepare detailed reports summarizing assessment results and provide actionable recommendations to clients. > Client Consultation: Work closely with clients to understand their specific needs and tailor assessment solutions accordingly. 2. HR Cloud Solutions > Implementation: Oversee the implementation of HR cloud solutions for clients, ensuring seamless integration with existing systems. > Customization: Customize HR cloud solutions to meet the unique requirements of each client. > Support and Maintenance: Provide ongoing support and maintenance for HR cloud systems, addressing any technical issues that arise. > User Training: Conduct training sessions for client HR teams to ensure they are proficient in using the HR cloud solutions. > Data Security: Ensure the security and confidentiality of client data within the HR cloud systems. 3. General Responsibilities > Project Management: Manage multiple projects simultaneously, ensuring timely delivery and client satisfaction. > Team Collaboration: Collaborate with internal teams and external partners to deliver comprehensive HR solutions. > Continuous Improvement: Stay updated with the latest trends and advancements in industrial psychology and HR technology to continuously improve service offerings. > Client Relationship Management: Build and maintain strong relationships with clients, acting as a trusted advisor for their HR needs.

LDR Handicrafts Intl.Operations Manager

Jan. 2012 - Oct. 2024PhilippinesLDR Handicrafts is one of the few remaining holiday decor manufacturers and exporters in the country that maximizes the talent of Filipinos in handmade products. Decors are exhibited and sold in the USA, UK, Australia, Denmark, New Zealand, Japan, and Singapore to name a few.

Profiles Asia Pacific Inc.Supervisor for Client Services and Assessment Center

Jan. 2011 - Apr. 2015Ortigas Center Pasig CityResponsibilities: * Oversee a team of assessment administrators in the Assessment Center * Develop and improve online assessments that would improve the position of the company in the HR industry * Assist clients in the navigation of their online assessments as well as understanding the assessments used for a better job fit among their candidates/talents * Promote career development in talents using appropriate tools and services * Keep close communications with internal and external clients as well as SMEs to be able to provide a better avenue in talent selection, development, and retention * Assist in off-site testing on behalf of clients * Educate clients in the importance of assessments in the success of their talents as well as their organization * Work alongside the client support manager in activities involving the team of assessment associates and specialist * Ensure quality relationship between the company and clients * Assist clients in understanding their company structure and address concerns

People Dynamics Inc.Trainer / Consultant

Nov. 2010 - Dec. 2011Pasig, National Capital Region, PhilippinesResponsibilities: ▪ Provide research/consultancy services for government projects of the company. ▪ Monitor, evaluate and record training activities and program effectiveness. ▪ Offer specific training programs to help clients maintain or improve their employees’ job skills. ▪ Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials. ▪ Source out and Evaluate training materials. ▪ Design, plan, organize and direct orientation and training for clients/customers of industrial or commercial establishment. ▪ Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.

St. Paul College of ParañaqueHigh School COunselor / Psychometrician

Jun. 2009 - Jun. 2010