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Work Background
Hercules HomesBusiness Owner
Aug. 2018East Palatka, FloridaOwn and manage Hercules Homes. We are a Manufactured Home Dealership specializing in New and Used Homes.
Hercules Mobile Home ServiceProject Coordinator/Permit technician
Nov. 2015Act as a liaison between company and: project owners, subcontractors, and engineers on active projects. Prepare and submit packages for permits. Schedule home delivery and secondary services.
KeHE Distributors IncAccount Support Specialist
Oct. 2011 - Aug. 2015Jacksonville, Florida AreaServed as the primary point of contact to assist the Kehe MDI/Roche/Remke sales team and category managers
• Provided excellent customer service to support Kehe account managers with troubleshooting and resolving complex system and customer related account issues
• Systematically maintained customer item lists and pricing to ensure accuracy and integrity of Kehe customer sales margins
• Worked closely with Kehe account managers under tight deadlines to enter customized sales promotions into the Kehe system • Collaborated with AR, MCB, and AP departments to research and validate MDI claims which resulted in Kehe recovering missed promotional allowances totaling more than $10,000 in credits.
Bross CommunicationsPersonal Assistant/Office Manager
Jan. 2011 - Dec. 2012Palatka, FLResponsible for managing administrative functions within the office
• Accurately prepared and processed payroll
• Processed accounts payable and accounts receivable
• Filed required State and County taxes within defined timelines
• Oversaw and coordinated purchases; confirmed order accuracy with suppliers and service providers
• Provided general support for Bross Communications staff; maintained schedules, planned meetings and travel arrangements, handled incoming phone calls, faxes and emails, and helped with other tasks as needed
TmobileRetail Sales
Feb. 2009 - Dec. 2011Palatka, FLProvided direct mobile phone and accessory sales and customer support.
•Documented all customer interactions to maintain compliance with T-Mobile's quality assurance initiatives.
•Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
•Built relationships with customers increasing repeat business by 76% and New sales from customer referrals by 30%
•MyTouch and HTC Champion; trained employees and customers on the new devices when they reached the market.
Lifestyles PropertiesProject Coordinator/Construction
Jul. 2005 - Jan. 2007Elkton, FL•Liaison between the subcontractors and the vendors.
•Assured that all homes were built in a timely manner from the grading of the site to the final stages of the walk through with the sales staff and customer.
•Maintained and submitted Permitting for each house, as well as the walk through with the County Inspector.
•Updated the Work in Progress sheet weekly to submit to our corporate office.
Ginn ResortsFood & Beverage Administrative Assistant
Mar. 2004 - Jul. 2005Palm Coast, FL•I worked directly for the Food and Beverage Director and managed his meeting times, speaking arrangements, and travel commitments to minimize conflicts and optimize his productivity time.
•Managed the day-to-day activities for three employees in the company's executive office and ensured that they met their time and production targets.
•Maintained and designed all food and beverage menus for three (3) restaurant outlets on the property.
American HomesAdministrative / Customer Service Manager
Nov. 1998 - Mar. 2004•Responsible for the recruitment and training of customer service and sales representatives.
•Managed the needs/requirements of accounts through extensive follow-up procedures.
•Successful account retention record of 98%.
•Improved customer service based on client feedback through the development of new policies and procedures.
United States Air ForceCustomer Service Specialist
Sep. 1996 - Nov. 1998Patrick AFB, FL•Maintained files of correspondence, regulations, directives, letters and other publications pertaining to personnel administration.
•Advised personnel on career development, job specialties, special assignments, promotions, training, retraining programs, duty selection, restrictions and other personnel functions.
•Scheduled and processed personnel for separation, reenlistment and changes of routine or special duty assignments, reassignments or other personnel actions.
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