Essential Skills ManitobaLearning Systems Management Support
Nov. 2021 - Mar. 2022Winnipeg, Manitoba, CanadaAs the Virtual Learning Administrator/Developer, I was responsible for the overall system administration, configuration, and ongoing maintenance of the organization's learning management systems (LMS), including SmarterU and Thinkific I provided first- and second-level technical support and developed training for instructors/facilitators to ensure highly engaging and effective virtual training experiences My duties included managing hosted content and programs, troubleshooting technical issues, integrating new concepts and features, generating reports, and maintaining accurate participant records . I also tracked online training activities, provided forward-looking perspectives on virtual delivery, and collaborated with team members to continuously improve LMS administration Furthermore, I conducted staff training on LMS usage, creating instructional guides and best practice documentation to improve digital learning delivery I integrated new e-learning tools and methodologies to enhance user engagement and content accessibility.