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Work Background
Beyond, Inc.Software Engineering Manager
Feb. 2022 - Dec. 2024Salt Lake City, Utah, United States• Provide leadership and guidance to coach, mentor, and develop staff, including overseeing new employee on-boarding, providing career development planning, individual training budgets, and goal setting.
• Foster a spirit of teamwork and unity among department members that allows for open collaboration, working effectively together to enable each employee and the department to succeed.
• Establish and maintain department policies, development standards, and SAFe Agile practices that align with SDLC and industry standards.
• Manage development of core shared services and applications utilized for marketing business processes, access management in support of customer servicing applications with high accuracy and quality responsiveness for client interactions.
• Review and analyze existing application and software structures for efficiency and effectiveness, to ensure alignment with overall technical vision and architectural strategy.
• Establish working partnerships with many departments within the organization to involve users and their feedback throughout the development.
• Ensure high application resiliency through the completion of thorough operational risk assessments and deployment of management and response strategies.
HealthEquitySoftware Engineering Manager
Jan. 2020 - Feb. 2022Draper, Utah, United States• Responsibilities are very similar to my current position with Beyond .
• Provide leadership and guidance regarding the financial systems which include customer transactional posting and partner billing for health and flexible savings accounts.
Discover Financial ServicesDirector, Application Development
Jun. 2010 - Oct. 2019Salt Lake City, UtLead technical direction of business application support and project capability delivery, managing team of 5 managers, 55 employees, and 70 onsite and offshore consulting resources, and $1.5MM annual team / department budget.
Develop customer service care center applications with continual enhancement to customer experience.
Determine project prioritization and communicate sequencing of product deliverables to entire team.
Deliver business software solutions consistent with product roadmap, release plan milestones, and KPIs.
Define and conduct design processes at all stages, including research, conceptualization, testing, and implementation.
Contribute in pre-project portfolio, program analysis, and technical assessments to develop customer interface and functionality aligned with business objectives.
Direct design, writing, and production of business applications, fulfilling project demands and satisfying customer requirements.
Conduct full life cycle software development in multiple software environments and platforms for internal and vendor software applications. Partner with engineering staff, improving understanding of business application solutions and benefits to projects.
Ensure talent management acquisition and assessment align with company goals and planned initiatives. Accomplishments: Eliminated $2M annually in bad debt write-off by converting collections applications to lending business processes.
Saved $1M in year 3 following capital amortization via software enhancements in a banking platform integration. Achieved system reliability goal YOY of greater than 99.9% availability for customer-facing applications.
Directed migration of enterprise shared services teams to scaled agile framework, improving prioritization of valued work and shortening cycle time by 10 days. Drove innovation for Discover Card Collections application with priority in real-time decisioning for account treatment strategies.
Discover Financial ServicesSoftware Engineering Manager
Oct. 1994 - Jun. 2010Salt Lake City, UtahOversaw employees, onsite and offshore teams of up to 40 professionals, working on business and technology projects transitioning customer care applications from legacy to new technologies and building enterprise application architecture team.
Defined scopes and managed resources and schedules in line with stakeholder and project owner specifications.
Procured software, hardware, and infrastructure required to meet program demands.
Attained 99.9% of KPIs by offering 24X7 team leadership and support of productionized systems.
Developed 3-year strategy for enhancing application capabilities, working alongside key business partners in planning.
Ensured high application resiliency through completion of thorough risk assessments and deployment of management and response strategies.
Resolved conflicts and negotiated agreements between parties, obtaining win-win solutions and sustaining long-term partnerships.
Identified, resolved, or escalated project issues, achieving project delivery milestones and business financial goals.
Managed development of applications from front-end call center applications, system batch processing, and customer systems of record databases with high accuracy and quality responsiveness with client interactions and correspondences.
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