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Work Background
The Loomis CompanyIT Security Analyst / Network Admin
Aug. 2023Wyomissing, Pennsylvania, United States• Threat Detection & Incident Response: Spearheaded the transition from Carbon Black and eSentire to CrowdStrike Falcon, enhancing threat visibility and endpoint security in a HIPAA-regulated insurance environment, reducing incident response time by 25%. • Vulnerability & Risk Management: Conducted proactive vulnerability assessments using TenableOne and Nexus WebApp Scanning, achieving a 30% reduction in critical vulnerabilities and strengthening PHI/PII protection in a new Healthcare Benefits Management portal integration. • Cloud Security & Compliance: Managed Microsoft Azure security and infrastructure, implementing zero-trust architecture, IAM policies, and HIPAA-compliant security controls, reducing unauthorized access risks by 40%. • Network Security & Data Protection: Secured and optimized VMware vSphere and Cisco network infrastructure, implementing advanced firewall policies across environments. Strengthened remote access security, enforced strict encryption protocols, and ensured high availability to safeguard sensitive client data in a HIPAA-compliant insurance environment. • Security Awareness & Insider Threat Mitigation: Designed and executed KnowBe4 phishing simulations and security awareness training, decreasing phishing susceptibility by 35% and improving overall employee security posture. •Endpoint Security & Data Resilience: Implemented CrowdStrike Falcon to protect hybrid and remote endpoints, ensuring real-time threat intelligence and endpoint compliance. • SIEM & Proactive Threat Hunting: Leveraged eSentire SIEM for real-time security event monitoring, reducing threat dwell time by 20%, minimizing potential breaches, and ensuring compliance with industry regulations. • IT Support & Business Continuity: Tier 2 & 3 support, streamlining incident response and resolution, reducing average ticket resolution time by 30%. Maintained detailed security documentation and disaster recovery protocols, ensuring compliance and operational resilience.
PR Hoffman Machine ProductsIT Specialist
Sep. 2022 - Jun. 2023Carlisle, Pennsylvania, United StatesManaged IT infrastructure, cybersecurity, and compliance initiatives in a manufacturing environment, ensuring SOX audit compliance and cybersecurity best practices. Established IT security policies, conducted internal audits, and maintained documentation, asset tracking, and access controls to safeguard proprietary data and manufacturing processes. Led network security operations, implementing Fortinet SIEM, FortiGate IDS/IPS, Barracuda email security, KnowBe4 phishing simulations, and Datto DLP & disaster recovery solutions to detect and mitigate cyber threats. Spearheaded network infrastructure upgrades, optimizing Cisco and FortiGate firewalls, enhancing ERP system performance and ensuring business continuity. Designed and deployed a hybrid IT environment, migrating physical servers to VMware ESXi, integrating a local intranet to secure proprietary manufacturing data, and managing a full cloud transition from on-prem Microsoft Office to Office 365 with hybrid Active Directory and Azure integration. Oversaw an ERP migration project, transitioning from a legacy Cobol-based system to Microsoft D365 F&O, ensuring seamless system integration. Implemented a facility-wide mesh wireless network to support IoT devices and wireless scanners, improving factory operations. Strengthened physical security by deploying a cloud-managed networked access control system, restricting unauthorized access to sensitive areas. Developed and implemented an internal IT ticketing system, streamlining IT support processes, improving incident resolution time, and providing training on new technology adoption and cybersecurity protocols. This role combined IT governance, security, infrastructure modernization, and compliance-driven processes to enhance operational efficiency, cybersecurity resilience, and regulatory adherence in a manufacturing environment.
AVAIL Technology SolutionsIT Support Specialist
Mar. 2022 - Sep. 2022Lancaster, Pennsylvania, United StatesProvided IT and cybersecurity support in an MSSP environment, managing security operations, customer IT assets, and cloud infrastructure for multiple external clients across diverse industries. • Leadership & Mentorship: Served in a leadership role, mentoring junior IT specialists on helpdesk activities, troubleshooting methodologies, and security best practices. • Security Monitoring & Threat Response: Proactively monitored security events using Kaseya RocketCyber, responding to vulnerability alerts and mitigating threats in multi-tenant environments. • Security Awareness Training: Conducted phishing simulations and attack awareness training using Ironscales, reducing security risks through employee education. • Cloud & Virtual Infrastructure Security: Managed and secured VMware, Hyper-V, and Citrix environments for multiple clients, ensuring compliance, availability, and security hardening. • Network Security & Firewall Management: Administered and secured Cisco Meraki, Fortinet, and Aruba HPE firewalls, applying access control policies, VPN configurations, and intrusion prevention across multiple client sites. • Backup & Disaster Recovery: Monitored and managed customer backup solutions in Veeam, Datto, Veritas, and N-able Cove Data Protection, ensuring business continuity and data resilience. • IT Documentation & Compliance: Maintained comprehensive systems documentation in Kaseya IT Glue, supporting disaster recovery planning, business continuity, and regulatory compliance. • Experienced in managing Cisco Meraki, and Fortinet firewalls for multiple client sites. • MSP Tool Expertise: Hands-on experience with Kaseya VSA, BMS, IT Glue, Datto, and other MSP solutions, ensuring efficient remote management and security operations.
SCHOTT North America Inc.Sterile Operations Shift Manager
Jan. 2021 - Jun. 2022Lebanon, Pennsylvania, United StatesLed sterile manufacturing operations in a regulated pharmaceutical production environment, ensuring cGMP compliance, operational efficiency, and team development while driving continuous improvement initiatives. This role combined manufacturing leadership, operational efficiency, regulatory compliance, and workforce development to drive high-performance production in a sterile environment. • Production & Quality Leadership: Managed sterile vial production, ensuring throughput targets, product quality, and regulatory compliance with cGMP standards. Improved Overall Equipment Effectiveness KPIs, optimizing production output. • Strategic Operations Management: Provided leadership and strategic direction for sterile operations, aligning production goals with business objectives to enhance efficiency, quality, and compliance. • Process Optimization & SOP Development: Developed and updated Standard Operating Procedures (SOPs) to reflect current cGMP regulations, improving process consistency and operational efficiency. • Training & Workforce Development: Coordinated training programs to address process deviations, enhancing team performance. Mentored team members, bridging soft-skill gaps and fostering a culture of continuous improvement. • Compliance & Audit Readiness: Conducted internal audits, implemented corrective and preventive actions (CAPA), and resolved customer complaints and audit findings through root cause investigations and risk-based process improvements. • Cultivated a culture of continuous improvement in both technical and professional knowledge to allow team growth and versatility. • Safety & Regulatory Compliance: Enforced IMSU/EHS directives, ensuring a clean, safe, and compliant workspace, resulting in zero safety incidents during tenure. • Cross-Functional Leadership: Collaborated with engineering, quality assurance, and maintenance teams to sustain operational excellence while improving manufacturing process flow and resource allocation.
Loyal Source Government ServicesDrug Testing Program Administrative Manager - Part Time
Sep. 2020 - May. 2023Middletown, Pennsylvania, United States
Loyal Source Government ServicesDDRP SPECIALIST -Part Time
Mar. 2020 - Sep. 2020Middletown, Pennsylvania, United StatesUnderstand the legal requirements of the position to include the possibility of testifying in a court of law. Ensured proper chain of custody follow regulations and standards. Document your direct observation during each individual specimen collection on appropriate forms. Provides feedback of the Wing Drug Demand Reduction Programs to the WDDRPM and Military Liasons. Ensured that every Observer is uo to date with all trainings completed prior to any collections. Addressed with the WDDRPM any conflicts that arised on any scheduled workdays immediately. Ensure specimens are collected and bottles sealed in accordance with the Observer brief.
SCHOTT North America Inc.Senior IT Specialist
Jan. 2020 - Jan. 2021Lebanon, Pennsylvania, United StatesLed IT operations and cybersecurity initiatives in a regulated manufacturing environment, ensuring system reliability, compliance, and process optimization to support sterile production and business operations. Managed infrastructure modernization, network security, and IT governance, aligning technology solutions with cGMP, SOX, and FDA regulations to enhance efficiency, security, and operational resilience. • IT Infrastructure & Network Security: Managed and secured manufacturing IT infrastructure, including VMware vSphere, Hyper-V, Cisco Meraki, and Fortinet firewalls, ensuring high availability and data integrity in a 24/7 production environment. • Cybersecurity & Compliance: Enforced cybersecurity protocols, implementing access controls, network segmentation, and data protection policies to meet SOX, cGMP, and FDA regulatory requirements. Monitored security threats using SIEM, IDS/IPS, and endpoint protection solutions. • ERP & Manufacturing Systems Support: Provided technical support and system administration for ERP systems (SAP), MES (Manufacturing Execution Systems), and SCADA/automation technologies, ensuring seamless integration with production workflows. • IT Service Management & Process Improvement: Led Tier 2 & 3 IT support, resolving complex infrastructure, network, and application issues. Implemented ITIL-based service management processes, optimizing ticket resolution efficiency and system uptime. •Cross-Functional Leadership & Training: Collaborated with engineering, production, and quality teams to enhance technology utilization, process automation, and cybersecurity awareness. Developed and delivered IT training programs to improve user proficiency and compliance adherence. This role combined strategic IT leadership, cybersecurity governance, and infrastructure management to drive digital transformation, operational efficiency, and regulatory compliance in a high-stakes manufacturing environment.
Lancaster ChamberIT Specialist
Apr. 2019 - Dec. 2019Lancaster, Pennsylvania AreaLed IT operations, infrastructure management, and cybersecurity initiatives, ensuring system reliability, security, and efficiency in a dynamic business environment. Partnered with senior leadership to align technology strategy with organizational objectives, driving IT modernization and operational improvements. • IT Leadership & Strategic Planning: Provided technical leadership, maintaining critical business applications and systems while guiding short- and long-term technology planning to support business growth. • Infrastructure & System Upgrades: Successfully managed and executed a company-wide upgrade to Windows 10 and O365, impacting 50+ onsite employees and remote staff, ensuring a seamless transition with minimal downtime. • Cybersecurity & Compliance: Strengthened IT security posture by implementing enhanced password policies, user access controls, and endpoint protection measures, mitigating cybersecurity risks. • Help Desk & IT Service Management: Led daily IT support operations, handled escalations, troubleshooted hardware, software, and network issues, and improved Help Desk response times. • Process Improvement & Documentation: Developed IT policies and Help Desk documentation, establishing a comprehensive knowledge base, standardizing troubleshooting procedures, and increasing support efficiency. • Vendor & Cloud Services Management: Managed IT vendor relationships and supported cloud-based solutions, including Amazon Web Services (AWS), ensuring scalability and system resilience. • Vulnerability Management & Group Policy Administration: Conducted vulnerability assessments, enforced Group Policy configurations, and optimized network security settings to protect sensitive data and business-critical applications. This role combined IT infrastructure management, cybersecurity, system modernization, and operational efficiency, ensuring scalable, secure, and reliable technology solutions that supported business continuity and strategic growth.
N&S PC, Inc. IT Supervisor
Nov. 2017 - Apr. 2019Lebanon, Pennsylvania• Analyzed performance of Help Desk activities and documented resolutions, identify problem areas and devise and deliver solutions to enhance the quality of service and to prevent future problems.
• Provided advice about HIPAA regulations to our Healthcare related customers to help them adhere to HIPAA compliance standards.
• Monitored and inspected services performed for quality to ensure customer satisfaction.
• Performed Networks troubleshooting and monitoring to find and resolve issues in a timely manner.
• Established and enforced Help Desk service level agreements in consultation with end-users to establish problem resolution expectations and timeframes.
CEPSWIRELESS - OwnerIT Project Manager / Consultant
Jul. 2014 - Nov. 2017Las Piedras, PRLed IT strategy, cybersecurity governance, and infrastructure modernization for municipal and state government agencies, providing vCISO-level guidance on GRC, IT roadmaps, and compliance initiatives. Managed large-scale IT projects, optimizing security, efficiency, and regulatory adherence. • Infrastructure & Cloud Solutions: Led IT projects, including deploying a cloud-based financial system, integrating municipal offices into a unified framework, and improving workflow efficiency by 20%. • Cybersecurity & Compliance: Conducted vulnerability assessments using Tenable, reducing security risks by 30%. Ensured 100% compliance with government regulations through internal and external audits. • Process Optimization & IT Governance: Performed gap analysis, aligning business and technology strategies, increasing ROI by 25%. Developed IT governance policies, enhancing security, access control, and risk mitigation. • Network Security & System Design: Designed and deployed centralized network infrastructure, increasing system compatibility and information sharing across municipal offices. • Business Continuity & Disaster Recovery: Developed disaster recovery plans, reducing potential downtime by 40%, ensuring critical government systems remained operational. • Technical Leadership & Support: Provided high-level IT consulting and Tier 2 & 3 support, resolving complex system issues and advising senior leadership on IT principles and risk management. Key Achievements: ✅ Implemented a secure cloud-based financial system for municipalities. ✅ Strengthened cybersecurity posture, reducing threat exposure. ✅ Enhanced network performance and compliance for government agencies. ✅ Developed IT governance frameworks, aligning with regulatory and compliance standards. This role combined high-level IT consulting, security governance, and infrastructure development, ensuring government clients operated securely, efficiently, and in compliance with regulations.
InterTech Caribe, Inc.IT Consultant – Government & Enterprise IT Solutions
Jul. 2009 - Jun. 2014Ceiba, PRProvided IT consulting, cybersecurity solutions, and systems integration for municipal government and enterprise clients, ensuring Puerto Rico Comptroller Office (OCPR) compliance and enhancing IT security, infrastructure, and operational efficiency. • IT Governance & Compliance: Developed IT policies and security frameworks, ensuring full OCPR compliance for municipal agencies. • Cybersecurity & Risk Management: Conducted IT audits, vulnerability assessments, and security hardening to protect sensitive government data. • Infrastructure & Network Design: Designed and deployed LAN/WAN networks, optimizing connectivity, scalability, and system resilience. • Database Development & Asset Management: Built custom database solutions for asset tracking, vehicle fleet maintenance, and citizen services, improving data accuracy and operational efficiency. • Enterprise & Government IT Consulting: Advised municipalities, businesses, and non-profits on IT modernization, cloud adoption, and security enhancements. • Web Development & Digital Transformation: Developed public and private web portals using Joomla, enhancing citizen engagement and information accessibility. • Vendor & Stakeholder Coordination: Acted as liaison between vendors, executives, and IT teams, ensuring effective project execution and compliance. • Cybersecurity & Data Protection: Led penetration testing, security audits, and disaster recovery planning, reducing data loss risks. • Project Leadership & Team Management: Directed technical teams in deploying Microsoft-based and open-source solutions, ensuring scalability and security. Key Skills:
✅ IT Governance & Compliance ✅ Cybersecurity & Risk Mitigation ✅ Network & Cloud Infrastructure
✅ Business Continuity & Disaster Recovery Planning This role combined IT strategy, cybersecurity, and digital transformation, ensuring secure, efficient, and compliant operations for government and enterprise clients.
US ArmyIT & Communications Specialist
Aug. 1999 - Jun. 2009Worldwide• Led a group of thirty team members in different and diverse organizational roles during combat support operations and provided mentorship for their professional development.
• Developed and lead training programs in preparations for combat operations and support.
• Documented, handled, and processed classified materials related to operational procedures and contingency planning.
• Developed and continuously improved communication security policies and procedures.
• Aided higher commanding personnel in the planning, resourcing, and executing of more than two hundred mounted and dismounted operations.
• Maintained 100% accountability of all assigned equipment worth more than $10 million.
• Provided network and computer support to over 5000 end users.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Provided support on IP conflicts, TCP/IP routing, Satellite Signal acquisition, data path transmission, and related irregularities.
• Responsible for implementing network system installations, changes, and upgrade
• Served as Information System Administrator, advising and developing software standardization strategies, compatibility, and implementation while maintaining system integrity.
• Develop, field, and sustain technologically superior Army Test, Measurement, and Diagnostic Equipment (TMDE) and Calibrations Standards to enable weapon systems readiness for full spectrum operations.
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IT Tier 1 Support @ University Hospital of the West Indies