SCHOTT North America Inc.Senior IT Specialist
Jan. 2020 - Jan. 2021Lebanon, Pennsylvania, United StatesLed IT operations and cybersecurity initiatives in a regulated manufacturing environment, ensuring system reliability, compliance, and process optimization to support sterile production and business operations. Managed infrastructure modernization, network security, and IT governance, aligning technology solutions with cGMP, SOX, and FDA regulations to enhance efficiency, security, and operational resilience. • IT Infrastructure & Network Security: Managed and secured manufacturing IT infrastructure, including VMware vSphere, Hyper-V, Cisco Meraki, and Fortinet firewalls, ensuring high availability and data integrity in a 24/7 production environment. • Cybersecurity & Compliance: Enforced cybersecurity protocols, implementing access controls, network segmentation, and data protection policies to meet SOX, cGMP, and FDA regulatory requirements. Monitored security threats using SIEM, IDS/IPS, and endpoint protection solutions. • ERP & Manufacturing Systems Support: Provided technical support and system administration for ERP systems (SAP), MES (Manufacturing Execution Systems), and SCADA/automation technologies, ensuring seamless integration with production workflows. • IT Service Management & Process Improvement: Led Tier 2 & 3 IT support, resolving complex infrastructure, network, and application issues. Implemented ITIL-based service management processes, optimizing ticket resolution efficiency and system uptime. •Cross-Functional Leadership & Training: Collaborated with engineering, production, and quality teams to enhance technology utilization, process automation, and cybersecurity awareness. Developed and delivered IT training programs to improve user proficiency and compliance adherence. This role combined strategic IT leadership, cybersecurity governance, and infrastructure management to drive digital transformation, operational efficiency, and regulatory compliance in a high-stakes manufacturing environment.