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Work Background
AtemeProject Deployment & Support Engineer
Mar. 2023 - Aug. 2024San Diego, California, United StatesTechnical Account Manager for PBS sIX Project.
Partner to customer, provided technical leadership during customer calls with management.
Performed installation, upgrades and post installation support on Ateme Products
Troubleshoot Encoder and Decoder issues on Ateme Products
Worked with product development on product requirements, features, bug fixes and implementation based on customer feedback.
Imagine CommunicationsSr. Field Engineer / Video Engineer
Oct. 2012 - Nov. 2022Greater San Diego Area• Performed on-site installations, trainings, and post installation support on Imagine Products.
• Provided knowledge of encoder integration throughout video headend and IP backbone ecosystem.
• Commission Linux and Windows based software and hardware solutions.
• Worked with product development on product requirements, features, bug fixes and implementation based on customer feedback.
• Troubleshoot OTT, cDVR and packager issues (HLS, DASH, CMAF).
• Advanced 24/7 Customer support for installed Imagine Products (Comcast, Cox, Charter Communications, Altice-Suddenlink, Cogeco, Rogers, Dish Network, Centurylink, ESPN).
Imagine CommunicationsInformation Technology Manager
Dec. 2007 - Oct. 2012Greater San Diego Area• IT Manager for start-up company supporting users locally and remotely. • Planned, designed, implemented, and managed Imagine Communications’ million-dollar Data Center.
• Manage corporate QA data center operated on multiple server platforms (Dell, HP, IBM, and SuperMicro) and Cisco Switches. Developed strategic plan for data center operation and capacity expansion.
• Oversee network infrastructure, system services and support, technology planning and strategy, financial planning, and corporate development services.
• Assured cross-company network connectivity (necessitated by Israel based location), easy information sharing, high system security and availability, disaster-recovery planning, and capacity planning to meet growing and changing needs.
All Covered (formerly The I.T. Pros)System Administrator
Jan. 2006 - Dec. 2007Greater San Diego Area• Systems Administrator for IT Consulting Company acting as Project Director for 8 managed service customers.
• Oversaw network infrastructure, system services and support, technology planning and strategy for managed service customers.
• Provided third level support and fulfilled role of Team Supervisor in Network Operations Center as-needed
• Served as escalation point when high severity level issues occurred.
• Participated in on-call rotation for after-hours support.
• Assist management in the validation of processes and procedures for the Network Operations Center.
• Performed network troubleshooting to diagnose and isolate complex network problems.
Robbins Geller Rudman & Dowd LLPHelp Desk Administrator
Jan. 2004 - Dec. 2006Greater San Diego Area• IT Help Desk Administrator for law firm supporting over 500 users locally and remotely.
• Installed and configured windows 2000/XP on Dell Optiplex systems and laptops and IBM Lenovo Laptops.
• Install and configured proprietary software.
• Troubleshoot software and hardware issues of servers, desktops, laptops, printers, scanners, and copiers.
• Maintained hardware and software inventory database using Track IT!
• Developed and maintained the company’s Intranet and Internet site.
• Member of the Marketing Department in Graphic Design and Desktop Publishing.
UC San DiegoSystem Administrator
Jan. 2000 - Dec. 2004Greater San Diego Area• System Administrator for provost office supporting 30 users locally.
• Analyzed and advised management in making strategic and tactical IT decisions.
• System Analyst for counselors and programmer for Online Placement Program.
• Created policy and procedural manuals for departmental computing tasks.
• Troubleshoot software and hardware issues of desktops, laptops, printers, scanners, and copiers.
• Performed user training in group and individual format. • Designed, built, managed and maintained Revelle College's website and Online Freshman Placement website.
• Created all departmental graphic design and desktop publishing projects: such as logos, posters, slide shows presentations, booklets, and pamphlets.
UC San DiegoJunior Program Analyst
Jan. 1999 - Dec. 2000San Diego• Assisted program analyst with the creation and management of SPSS database program to develop/circulate and process clinical forms, import data into and develop reports and store consensus.
• Provided technical support on hardware and software issues.
• Conducted needs assessment for department computer systems.
• Performed hardware maintenance on all computer and peripheral equipment
UC San DiegoTechnical Support / Graphic Designer
Jan. 1997 - Dec. 2000Greater San Diego Area• Installed, configured, operated, and provided technical support for departmental computer systems.
• Performed hardware and software maintenance on all computer and peripheral equipment
• Provided assistance with network administration.
• Developed training procedures and curriculum for department staff and students.
• Created all department graphic designs such as logos, posters, slide show presentations, booklets and pamphlets.
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