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Work Background
NBCUniversalTechnical Program Manager (Atlassian Tool Suite)
May. 2024 - Jul. 2024United States• Facilitate alignment of all Atlassian workstreams, enhancing cross-functional collaboration and improving project efficiency by 20%
• Develop and implement process improvements, resulting in a 15% reduction in project delays.
• Collect, manage, and report out key tasks and next steps from stakeholder meetings.
• Create and manage roadmaps for key milestones and dependencies throughout the project lifecycle.
• Create and manage communication plans to ensure stakeholder visibility throughout the duration of the project.
• Escalate and manage risks, ensuring the team is aware of mitigation and support needed to remediate
• Provide weekly reports on workstream and migration progress.
• Provide additional reporting for incoming questions, reported bugs, and test case progress. • Schedule and maintain office hours with stakeholders to provide hyper care support.
• Create and manage user and tester facing documentation based on the outcome of UAT cycles. • Manage feedback from our testers and stakeholders coming in through UAT feedback and FAQs.
Contract Fulfilled llcDirector of Business Services
Dec. 2023Norfolk, Virginia, United StatesContract Management the preparation, negotiation, and administration of government contracts.
Ensure contracts comply with federal regulations, policies, and legal requirements.
Manage Oversee contract modifications, extensions, and renewals as necessary. Ensure all contracts meet compliance standards set by government agencies.
Identify and mitigate risks associated with government contracts.
Maintain up-to-date knowledge of government contracting regulations, such as the Federal Acquisition Regulation (FAR).
Serve as the primary point of contact for government agencies, contractors, and internal teams.
Facilitate clear and effective communication between all parties involved in the contract.
Address and resolve contract-related issues or disputes promptly.
Assist in the development of proposals for government contracts, ensuring alignment with government requirements and objectives.
Collaborate with internal teams to gather necessary information for proposal submissions.
Track contract performance and ensure deliverables are met according to the agreed-upon schedule.
Prepare regular reports for government agencies and contractors detailing contract progress, performance metrics, and compliance status.
Provide training and guidance to internal teams and contractors on government contract procedures and compliance requirements.
Support contractors in understanding their obligations under the contract and assist in resolving any issues.
StarbucksProject Manager
Nov. 2022 - Dec. 2023United States• Strong analytical and critical thinking skills, consistently providing team members with servant leadership and clear direction.
• Tasked with budgeting, planning & tracking ESG Project Team financials, vendor invoices, monthly-quarterly accruals & reclass.
• Manage delivery through the complete project lifecycle, from analysis and design to development, test, and deployment. • Proactively identify and manage issues, risks, and change control processes.
• Initiative-taker PM, who works independently, and comfortable coming into a role with an existing cross-functional team. • Accountable for ongoing cost tracking for product team & business partners (Opex)
• Controlled the collection and consolidation of workstream line items and their funding requirements. (Capex)
• Tracked the cost of developing & providing non-consumable parts for the product or system.
• Built complex Excel models to forecast client growth.
• Served as Release Manager, collaborating closely with the Development team to implement a CI/CD approach to development.
• Prioritize and groom user stories in Jira Software, Jira Core, and Jira Service Management.
• Implemented project management tools resulted in a 15% increase in team productivity and a 10% decrease in project completion time.
• Knowledge of renewable energy technologies, passion for the environment and sustainable energy solutions.
• Major contributor to Starbucks success by liaising team dynamics with Starbucks Technology and Business (B2B) • Built effective relationships with key internal engineering, product, and design teams.
Hologic, Inc.Technical Project Manager
Jul. 2022 - Oct. 2022Remote• Collaborated directly with the business and functional teams to define project scope and all required deliverables, activities.
• Work Break-down and work estimates to create a framework for the project schedule.
• Managed all aspects of the project including the plan, resources, dependencies, change management and budget.
• Managed multiple, simultaneous integrations projects including third party management with organization partners.
• Demonstrated ability to define project scope, objectives, deliverables, and timelines.
• Collaborated with stakeholders to prioritize and determine the project's acceptance criteria/critical success factors and manage stakeholder expectations throughout the project life cycle.
• Led cross-functional team to launch new product resulting in a 50% increase in revenue within first quarter.
• Ensured project objectives are met within the constraints of project scope, time, cost, and quality.
• Actively monitored project dependencies, risks, and issues, including issue escalation and resolution.
• Measured progress and monitored performance on overall, scope, schedule, cost, and quality.
• Facilitated negotiations and discussions with target companies, stakeholders, and legal advisors to finalize acquisition terms, agreements, and contracts.
• Conducted post project implementation reviews to document lessons learned and provide update applicable methodology, tools, templates.
TicketmasterSenior Delivery Manager
Sep. 2021 - Jun. 2022Houston, Texas, United States• Proactively identified and communicated risks; work with subject matter experts to develop and implement risk mitigation plans.
• Spearheaded the development and launch of a mobile application, collaborating with development teams and stakeholders to define requirements, prioritized features, and ensured timely delivery.
• Implemented Agile methodologies for mobile app development projects, facilitating rapid iterations, feedback loops, and continuous improvement processes.
• Cultivated relationships with key stakeholders, including investors, regulatory bodies, and industry partners, to support successful acquisition outcomes.
• Maintained project documentation in an appropriate project repository for easy access by stakeholders.
• Supported team members and empower them so they can complete their activities in timely manner and with quality. • Provided training and support to end-users on POS integration procedures, troubleshooting techniques, and best practices for maintaining data integrity and system performance.
• Collaborated closely with development teams and POS vendors to address identified issues promptly and implement effective solutions.
Dell TechnologiesSenior IT Project Manager (BOEING)
Jun. 2021 - Sep. 2021Houston, Texas, United States• Drove onboarding and interview process of Dev-ops team, System Admins, Programmers and Developers.
• Developed custom reports using SSIS and SQL Server Reporting Service (SRS)
• Built out and tracked project Features, chores and Epics via Jira and Azure DevOps (ADO) (TFS) for team, work items.
• Implemented Scaled Agile Framework (SAFe) model.
• Implemented PM tools and processes that reduced project delivery time by 30%, resulting in increased client satisfaction and repeat business.
• Experienced in recruiting talent, sourcing, screening, and closing both internal and external candidates.
• Developed Sprint Ceremonies and events, including strategy sessions, product backlog grooming, sprint planning and themed Retrospectives. • Functioned as a Scrum Master, conducting daily stand-up meetings for development team. • Controlled the governing of Change Request (CR’s) through Change Management Board.
• Aided in defining scope of work, developing detailed schedules, and identifying any mitigating risks.
• Communicated weekly project status and activities to senior leaders and stakeholders through Clarity/ITG SharePoint.
• Communicated to Atlassian tool stack end users on upgrades, plugins, and outages for full stack; Jira, Coverity, Artifactory/SRES, Jenkins, Ansible Tower & SonarQube
Insight GlobalTechnical Project Manager (BOEING)
Dec. 2020 - Jun. 2021St Louis, Missouri, United States• Functioned as Release Manager, driving the enterprise release pipeline across the organization.
• Proficiency working in Oracle ERP Cloud and Oracle Applications.
• Keen sense of personal accountability regarding decision-making and managing product teams.
• Mobilized cross-functional teams, delivering solutions for scale.
• Developed and manage complex, enterprise-wide information technology (IT) project plans and deliverables.
• Led team activities to determine project scope, schedule, and budget baselines, based on an understanding of the Application Development and Sustaining (AD&S) process framework.
• Developed and executed project plan for software upgrade, resulting in a 95% decrease in system downtime and improved user experience.
• Negotiated and managed changes to project baselines. Major Incident Management (MIM).
• Controlled 700k Cloud Migration effort monitored application performance and validated cloud security.
• Developed the System Administration Team operations cadence in SaaS, pushed on demand software strategies and delivery. • Managed team ticket assignments through the enterprise, via Global Service Now Engagement Platform (GSEP). • Functioned as System Administrator in IT resolution, responsible for day-to-day tier one and tier two end user tickets. (Ansible Tower & Gitlab)
• Monitored project deliverables to ensure compliance with quality standards for the DevOps team.
• Identified and negotiated for necessary team resources to meet project goals.
HCL TechnologiesTechnical Project Manager (BOEING)
Dec. 2017 - Dec. 2020St Louis, Missouri, United States• Successfully communicated project expectations to team members and stakeholders, leveraging their feedback to optimize project progress.
• Moved tickets through the enterprise via Service Now (GSEP) and tracked team ticket activities in Jira Advance Roadmaps. • Knowledge of Scripting, SIEM, standard ticketing systems, Open-Source Security Tools, PKI, EDR, vulnerability scanning
• Defined project scope, objectives, milestones, and deliverables.
• Served as the Product Owner for the ERP blueprint, driving the strategic direction of the project by meticulously defining and prioritizing enhancements within the project scope.
• Oversaw SaaS vendor relationships, negotiating contracts, managing Service Level Agreements (SLAs), and resolving issues to maintain high-quality service delivery.
• Analyzed and validated vendor contract terms and conditions by assessing each clause and provision in the contract to ensure they are clear, fair, and aligned with the organization's requirements and policies.
• Mobilized cross-functional teams, delivering solutions for scale.
• Controlled 700k Cloud Migration effort monitored application performance and validated cloud security.
• Developed the System Administration Team operations cadence in SaaS, pushed on demand software strategies and delivery. Drove backlog refinement working sessions to ensure user stories and story points align with team sprint and iteration goals.
• Facilitated daily ticket triage meetings to direct the actions of the DevOps teams and promote the digital security efforts at Boeing.
• Coordinated end-to-end Coverity, Gitlab Infrastructure projects, delivering solutions for scale, achieving a significant improvement in software quality.
• Defined timelines, removing roadblocks, arbitrating internal and external interdependencies, and managing budgets 500K-2M.
• Managed project funding and resources, negotiating project changes, and adjusting resources across multiple projects.
Hampton Roads TransitBus Operations Project Manager (Supvr.)
Apr. 2015 - Dec. 2017Norfolk, Virginia, United States• Led a high-performing team of Operators at The City of Norfolk, implementing robust performance management strategies.
• Managed daily bus assignments and dispatch from terminals on scheduled times. • Established direction and aided senior management in identifying resources and removing project roadblocks.
• Solid ability to proactively communicate concise, written summaries of potential issues or risks.
• Championed and owned the safety culture & transportation logistics, playing a pivotal role in cultivating and maintaining a safe work environment. • Delegated cross functional coordination and inter/intra team communications.
• Uploaded data tracked dashboard metrics and reports via Power BI.
• Utilized data from HASTUS integrated solution to optimize public transport scheduling.
• Ensured proper employee relations culture and programs are executed.
• Utilized data from Onboard Computer Logging system, People Net and XATA.
As a Bus Transportation Supervisor, I maintained a collaborative partnership with the Virginia Department of Transportation (VDOT) to ensure the safe and efficient operation of our transportation services. This involved regular communication and coordination with VDOT representatives to stay updated on road conditions, construction projects, and traffic patterns that could impact our bus routes.
Fieldtech ConsultingProject Manager
Oct. 2010 - Apr. 2015Atlanta, Georgia, United StatesProject Management: • Oversee and manage projects within the division. • Ensure projects are completed on time, within scope, and within budget. • Coordinate with other departments and stakeholders to ensure project success.
Reporting and Communication: • Prepare and present regular reports on division performance to senior management. • Facilitate communication and collaboration within the division and with other departments. • Address any operational issues and provide solutions in a timely manner.
Continuous Improvement: • Foster a culture of continuous improvement within the division. • Encourage innovation and the adoption of best practices. • Stay updated on industry trends and incorporate relevant advancements into division operations.
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