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Work Background
Menora Mivtachim GroupHead of PMO (Business Relationship Management Department/ OCIO)
Jan. 2021 - Dec. 2024RemoteIn this current role, I improve customer service by establishing BRM department which responsible for effective execution of projects/programs in organization. Formation goals, building a multi-year work, defining work processes, and KPIs. One of my key responsibilities is to deliver strategic leadership in managing business clients from all fields of company, increasing business value, and maintaining efficient routines of statutes. Directly manage team leaders and PMO's. Some key contributions associated with this job role include:
Established and directly managed the Business Relationship Management (BRM) department, boosting client satisfaction by 25% and enhancing alignment with organizational goals.
Managed a $150M annual project portfolio, overseeing 250+ projects involving 500 IT professionals and 60+ strategic stakeholders, achieving over 90% success in project delivery.
Developed annual IT work plans and key performance indicators (KPIs), regularly reporting to senior leadership and generating multi-million-dollar business value annually.
Implemented Agile methodologies (including SAFe) for an organization of 3,000 employees, boosting agile coaching capabilities by 50% and advancing the organization towards a fully agile environment.
Spearheaded the Agile Center of Excellence, optimizing work processes and enhancing in-production IT delivery by 18%, resulting in greater business value across all projects management activities.
Implemented comprehensive capacity planning and resource management, optimizing project allocation and improving efficiency, directly contributing to the successful delivery of a $150M annual project portfolio.
Pivot Consulting - Business excellenceSenior Strategic Change Management Project Manager
Sep. 2018 - Jan. 2021Hybrid Managed end-to-end project delivery in health, finance, and food sectors, identifying key areas for improvement and executing change management initiatives, resulting in a 100% in project success delivery. Led business transformation projects, including implementing new HR systems and restructuring departments, achieving a 23% increase in operational efficiency and enhanced alignment with strategic goals.
Led pre-sale stages, identifying customer critical points, developing high-level strategies, defining roadmaps, and delivering effective presentations, resulting in a 120% increase in client acquisition.
Cultivated meaningful customer relationships, identified new opportunities, and enhanced engagement, achieving a high-level of customer satisfaction and successfully aligning expectations through consistent communication and coordination.
Menora Mivtachim GroupHead of IT Project & Product Department
Jan. 2012 - Jun. 2018 Directly managed project management and product teams, ensuring delivery within budget and timelines, resulting. Implemented new work methodologies, reducing project delivery times and optimizing resource allocation Directed IT strategy and product development for a $50M insurance portfolio, leading a team of 12+ professionals and reducing operational costs by 17% through process automation and digital transformation initiatives.
Launched an innovative claims management platform, enhancing user experience and cutting average claims processing time by 35%, contributing to a 22% increase in customer satisfaction.
Menora Mivtachim GroupSenior Project Manager & Product Manager
Jan. 2006 - Dec. 2010
Menora Mivtachim GroupSenior Business Analyst
Jan. 2005 - Dec. 2006
Bank Leumi בנק לאומיBanker
Jan. 2003 - Dec. 2005Rishon LeZion Area, IsraelBanker, Customer Service Call Center, Bank Leumi
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