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Work Background
Broward HealthDirector of Communications
May. 2024 - Jan. 2025Florida, United StatesReports directly to the vice president of marketing and communications and is responsible for the strategic success of five team members covering internal communications and public relations. Supports all internal and external communications for five hospitals and multiple care centers within the system, which impacts over 12,000 employees. • Consistently works with internal stakeholders to develop and execute on internal messaging
• Builds longstanding partnerships with external public information officers and reporters for earned media
• Responsible for executive leadership communications and thought leadership messaging including board reports • Produces two quarterly magazines targeted at physicians and patients in Broward County
• Oversaw capital project communication strategies for a new intranet and system website as well as the implementation of Epic
Beth Israel Lahey HealthDirector of Marketing and Communications
Nov. 2022 - May. 2024Greater BostonOversaw marketing and communication strategies at Mount Auburn Hospital and New England Baptist Hospital (teaching hospitals affiliated with Harvard Medical School). Managed two multidisciplinary teams to develop and execute on communication plans and marketing tactics. Maintained confidentiality regarding administrative operations. • Responsibilities include strategic advising on internal, media and marketing best practices
• Quickly responds and disseminates crisis communications within Hospital Incident Command - acting Public Information Officer in crisis
• Regularly evaluates internal communication methodologies and refines process for greater impact
• Supported leadership with change management and employee engagement tactics
Beth Israel Lahey HealthInternal Communications Manager
Jun. 2021 - Nov. 2022Greater Boston
Boston Children's HospitalCulture Internal Communications Manager
Aug. 2020 - Jun. 2021Boston, Massachusetts, United StatesUnder the leadership of the Chief Culture Officer and Chief Experience Officer strategic communications are executed that enhance how employees work and engage with the enterprise. Content is distributed to over 15,000 employees and multiple locations within the network. • Drafted content and presentations for Chief Culture Officer
• Developed and executed a strategic well-being communication strategy
• Led planning for quarterly culture forums
• Supported employee engagement efforts including communications for Employee Resource Groups (ERGs)
Beth Israel Deaconess Medical CenterInternal Communications Manager
Jun. 2018 - Aug. 2020Responsible for creating strategic communication plans and implementing the organization’s annual priority goals. Works closely with administrative functions to gather information and execute communications for a general audience. Provides communications expertise to various department leaders to strengthen communication and staff engagement. Writes and distributes content to over 13,000 employees which impact day-to-day operations. • Supports Human Resources communications; includes Diversity and Inclusion, Benefits, and Talent Acquisition • Responds and disseminates crisis communications in partnership with the Hospital Incident Command • Plans and implements communications related to construction of a new inpatient building
• Designs print materials for ongoing projects • Maintains department editorial calendar and project tracking
• Produces a monthly manager newsletter and provides content for leadership meetings
• Maintains intranet website content and layout for a variety of hospital initiatives
Boston Medical Center (BMC)Senior Communications Specialist, HR and Operations
Dec. 2014 - Jun. 2018Develops and executes strategic communications that align with hospital wide initiatives to reach internal and external stakeholders. Responsible for creating and distributing content that meets organization goals and objectives. Projects include, but are not limited to, employee engagement initiatives, clinical campus construction, and integration of new electronic medical record and HRIS software. • Assisted Director in developing and implementing strategic communication plans • Planned and manages employee engagement initiatives across the organization • Lead annual employee recognition awards and programing
• Ensured projects are completed within preferred budget • Maintained editorial calendar
• Evaluated communication plan effectiveness using appropriate success metrics and adjust plans accordingly
• Wrote content and produces material for ongoing projects (i.e., brochures, posters, signage)
• Award winning writer (i.e. Becker’s Health Care, Forbes)
• Secured grant funding for hospital rooftop farm
• Co-authored a published paper in the American Journal of Public Health
Brigham and Women's HospitalLead Administrative Coordinator
Dec. 2009 - Dec. 2014Greater Boston AreaSupervised the day-to-day operations of clinical administrative staff of 13 (office medical records, call center staff, practice assistants). Successfully resolved workplace crisis while building a positive work environment. Created, implemented, and maintained new department initiatives including training protocols for new hires. Organized and facilitated monthly group meetings with front staff, nurses and physicians to build a team atmosphere. • Oversaw clinical schedules for the 38 physicians on staff; including editing schedules when physicians go on vacation and giving lectures • Held one on one weekly meetings with all practice assistants to discuss performance and growth within the department • Led monthly meetings for entire staff including physicians • Managed financial transactions between patients, hospitals and insurance companies • Coordinated events and represented department during community outreach initiatives • Provided content for department’s internal communication website
Sunbeam TV- WSVNAssignment Editor
Dec. 2005 - Apr. 2009Miami, FLCoordinated and assigned stories to reporters, photographers, live trucks, for live broadcasts for local FOX Affiliate. Successfully managed the breaking news desk at night and on the weekends. Possesses the ability to rapidly shift priorities and restructure assignments. Built relationships with internal and external stakeholders of news organization to gain exclusive stories. • Investigated local breaking news stories and liaised with local government offices in order to insure accurate reporting of events • Scheduled and conducted interviews with local politicians and public figures for reporter packages • Wrote news stories for station website and internal communications • Oversaw station’s social media (Facebook) page • Coordinated special report broadcasts including hurricane and presidential election coverage • Collaborated in daily meetings to discuss news crews and story coverage for the day in order to effectively decide the lead stories for newscasts top stories
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