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Work Background
SynchronyAccount Manager
Jul. 2021 - Mar. 2024I assisted in helping our frontline representatives on their calls by ensuring they had the necessary information to assist our customers and to stay within regulatory compliance. I did this by using the knowledge I had acquired during my service at Synchrony as well as using the research tools and documents that are available. I also performed the duty of assisting our escalated callers by providing service and information that conformed to company policy as well as federal regulations. I completed these tasks while ensuring that all callers were assisted with compassion, empathy, and efficiency.
SynchronyCustomer Service Representative
Jul. 2021 - Oct. 2023I handled inbound calls from our cardholders, maintaining an exceptional level of customer service as my main priority. Ensuring accurate account information, assisting customers with purchases, as well as building relationships with the customers and my colleagues.
Golden West TechnologiesAdministrative Assistant
Apr. 2021 - Jul. 2021My duties included filing incoming information and working with contractors, invoicing, and customer communications within the Fiber to the Home projects that we are working on. I also helped to create contact lists for calling and mailing items to residents both customers and non customers within the communities that we are working in resolving issues for our customers with concerns to scheduling and making sure that their orders are completed in the quickest and most professional way possible by our contractors.
Lyft HospitalityFront Desk Staff
Aug. 2020 - May. 2021My duties included providing the best possible care for our guests throughout their stay, from check in to checkout and beyond. Providing local information, room service requests, and communication such as; helping manage prices as well as receipts for our guests. Managing compliments as well as complaints, and resolving any issues. We oversee a full breakfast and manage the Lobby, my duties also include scheduling housekeeping and laundry services.
Medical Center HospitalSterile Processing Technician
Sep. 2018 - Mar. 2020Odessa, Texas, United StatesI was responsible for midnight testing of our sterilization machines in multiple departments and processed and managed repair requests for units and documenting all tests; biological as well as air pressure. I assisted in the management of our inventory and orders for specific instruments for our Labor and Delivery department. I also managed the end preparation and delivery of the first cases surgical procedure instrumentation through communication with shift leaders and doctors.
Odessa CollegeEnglish Tutor
Jan. 2018 - Oct. 2019I tutored in the College's Library, Writing Center, and STEM Center. I worked mainly in English though when needed I assisted with History, Government, and basic Math. I was hired for and primarily tutored in English. specializing in assisting students with their papers and writing their citations in MLA and Chicago style format. I specialized in assisting our ESL students with their essay's and their grammer and formatting.
Odessa CollegeOffice Assistant
Jul. 2017 - Apr. 2018I helped to receive and file information pertaining to events; as well as keep all information current on and off campus. This included managing our event calendar with the chamber of commerce. I also helped to file and manage all incoming invoices and to help with the outgoing work including delivery and receipts. I also answered phones and scheduled meetings.
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