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Work Background
AEG PresentsIT Festival/Event Manager
Jul. 2024Los Angeles, California, United States
AEG PresentsIT Project Manager
Apr. 2018Greater Los Angeles AreaAs a project manager I am responsible for managing projects within the IT department. The types of projects that I manage are infrastructure installations, upgrades, and Point-of-Sale infrastructure projects. The responsibilities for a infrastructure project is determining what equipment and recourses are needed. Acquiring quotes, and setting up the budget for the project. Creating the project schedule and acquiring all of the needed resources, and finely implementing the project.
Kelly | IT ResourcesProject Manager
Dec. 2015 - Oct. 2016University of California RiversideManaged and maintained the Oracle/Micros Simphony Point-of-Sale system operated by the Housing and Dining Department including resolving issues with system hardware and database by running repair utility, replacing failed part, restaging and reprogramming workstation, or escalating issue to infrastructure group for resolution of network issue. Liaised with Oracle/Micros regarding ordering of replacement parts, as well as assistance in resolving complex software issues. Handled training for IT staff members relating to repair of issues with equipment. Participated in department meetings delivering expert analysis on operation, and fielding questions concerning the Oracle/Micros Simphony Point-of-Sale system, and the interface to the Blackboard student interface
Able 2 Cable, LLCIndependent Contractor
Nov. 2005Ontario, CaliforniaAble 2 Cable was created to provide a quality low-voltage solution for the hospitality industry at an economy price. Consulting with the customers on what Point-of-Sale system the customer has and design a network that will allow the technology to improve the operations of the organization. We install the low-voltage cabling, and also provide the ability to troubleshoot any network issues that do arise, and provide support for customers with their Point-of-Sale systems. I also provide Project Management consulting for customers implementing new systems and software upgrades.
Oracle/MicrosProject Manager
Nov. 1989 - Oct. 2015Orange County, California, United StatesOn-boarded as Field Service Technician, and transitioned into Sr. Field Service Technician, Service Manager, Customer Service Manager, and Project Manager. Developed and managed Field Service department and led task delegation and performance management of team. Partnered with Service Dispatcher receiving customer reported issues from corporate Help Desk, as well as dispatching tickets to Service Technicians. Handled resource allocation of department labor costs, managed office inventory, and generated department revenue. Served as escalation contact for employee and customer concerns, resolved conflict between departments, and mitigated customer support and billing issues. Established standardized procedures for Technician vehicle inventory and on-call schedules, developed formal training program for new hire Technicians, and managed new equipment installations for customers’ locations. Garnered customer contracts, obtained scope of work from Sales Team, and contacted customer scheduling kick-off meeting gathering customer system requirements. Provided customer with company requirements for correct installation of system. Created installation schedule complete with milestones for customer and organization, assembled project team, and developed Risk Management plan. Tested database and garnered approval for installation. Was a major resource in the implementation of RES and Simphony systems. Provided support with the implementation of interfacing systems to Opera, Fidelio, HSI, and Compass PMS systems.
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