Lindsay Peer - Senior Team Lead,

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Work Background

S&P GlobalSenior Team Lead, Global Marketing

Nov. 2022- Orchestrated the management of diverse content items spanning Highspot, Vidyard, Pathfactory, and our website asset manager, ensuring cohesive brand representation across all channels. - Skillfully edited content contributions from various stakeholders, refining materials to meet quality standards and align with organizational objectives. - Provided comprehensive training to frontline teams on the effective utilization of our sales enablement platform, empowering them to drive sales success. - Worked on the migration of content to a new Digital Asset Management (DAM) system, ensuring minimal disruption and maximum efficiency. - Designed and developed account-based engagement microsites, facilitating smooth platform transitions and enhancing client interactions. - Engineered streamlined processes to optimize workflow efficiency and bolster productivity within the content management framework. - Authored comprehensive documentation and conducted tailored training sessions to equip team members with the necessary skills and knowledge. - Monitored content utilization metrics and proactively recommended innovative campaigns to enhance end-user engagement and drive results. - Leveraged prior experience in people management to effectively lead and mentor team members, fostering a collaborative and high-performing environment. - Formulated strategic roadmaps for content organization, guiding the team towards structured and goal-oriented content management practices. - Demonstrated strong communication skills by leading engaging meetings and effectively conveying complex concepts to stakeholders across various levels.

S&P GlobalManager, Customer Experience

Apr. 2021 - Nov. 2022Promoted from my previous role, so in addition to those responsibilities, I: - Diligently led and mentored a dynamic team, fostering a culture of growth and excellence through comprehensive training and guidance. - Spearheaded the development and implementation of a robust certification program, showcasing adeptness in learning new technologies such as Thought Industries to ensure program efficacy. - Successfully orchestrated the seamless integration of Highspot across all client-facing teams and technologies, optimizing organizational workflows and enhancing client engagement. - Demonstrated exceptional project management acumen in handling large-scale, high-visibility initiatives, ensuring timely delivery and exceeding stakeholder expectations.

S&P GlobalCustomer Experience Specialist, Migration & Retention

Jun. 2019 - Apr. 2021- Conceptualized and executed impactful marketing campaigns, driving brand visibility and product awareness to target audiences. - Facilitated engaging product webinars, leveraging persuasive communication skills to educate and captivate audiences. - Employed a diverse array of marketing tactics including email, website optimization, in-product notifications, and live training programs, ensuring comprehensive product promotion and user engagement. - Maintained proactive communication with stakeholders through regular updates and strategic stakeholder meetings, fostering collaboration and alignment across initiatives. - Demonstrated adept project management capabilities in overseeing multifaceted projects, ensuring adherence to timelines and objectives. - Engineered efficient processes and curated valuable training opportunities, optimizing team performance and fostering continuous learning and development. - Provided mentorship to team members, offering guidance and support to nurture professional growth and success. - Spearheaded the successful integration of new technology, Highspot, into product and commercial teams, ensuring seamless adoption and maximizing its potential. - Pioneered the development of a pilot certification program, showcasing innovative thinking and driving excellence in product knowledge and proficiency. - Skillfully revised and polished product release notes, ensuring accuracy, clarity, and consistency to enhance client understanding and satisfaction. - Spearheaded the communication segment of crisis management efforts, collaborating closely with senior leadership to craft strategic messaging tailored to clients, effectively mitigating potential impact and maintaining trust. - Took ownership of in-platform communication processes, optimizing workflows and ensuring seamless delivery of critical information. - Revamped and revitalized the client onboarding program, implementing strategic improvements to enhance client experience.

S&P GlobalSenior Specialist, Event Operations

Apr. 2017 - Jun. 2019Charlottesville, VirginiaBuilt upon my previous role, promoted to this position - Innovatively developed multiple streamlined processes and comprehensive training documents, optimizing operational efficiency and knowledge dissemination. - Implemented a systematic procedure utilizing the GENPACT team for event payments, enhancing financial management and efficiency in event coordination. - Pioneered a structured process for seamlessly integrating events into the product platform, ensuring smooth execution and enhanced visibility. - Curated compelling content and assumed ownership of the Strategic Events Hub Page, serving as a central resource hub for strategic event initiatives. - Effectively managed budgets for a portfolio of client events, demonstrating financial acumen and strategic allocation of resources. - Led a rewarding employee recognition project, fostering a culture of appreciation and motivation within the organization. - Demonstrated expertise in event software platforms including Quickmobile, Conferences IO, and CVENT, optimizing event management processes and ensuring seamless execution. - Diversified event management expertise to include tradeshows, breakfast/cocktail briefings, and client appreciation events, expanding organizational reach and engagement. - Expanded stakeholder engagement across multiple departments and divisions, fostering cross-functional collaboration and alignment to organizational goals.

S&P GlobalOperations Specialist

Aug. 2015 - Apr. 2017Charlottesville, Virginia Area- Orchestrated seamless event logistics for diverse event types including virtual training, webinars, seminars, analyst training programs, and conferences, ensuring smooth execution for varying audience sizes. - Selected venues for events, considering factors such as capacity, location, and amenities to optimize attendee experience. - Developed and maintained Banquet Event Orders, meticulously detailing event specifications and requirements to ensure precise execution. - Coordinated room blocks with venues, facilitating accommodations for event attendees. - Rebranded presentations to align with the new brand launch, ensuring compliance with updated branding guidelines. - Established and implemented a collections process, effectively addressing backlogged collections and bringing accounts up to date. - Provided comprehensive training to new associates on event management protocols and best practices. - Leveraged Cvent for streamlined event registrations and communication, optimizing attendee engagement and management. - Utilized On24 and Talkpoint platforms to host training programs for external attendees, maximizing reach and accessibility. - Collaborated with stakeholders across multiple departments to execute successful events, fostering cross-functional synergy. - Maintained proactive communication with event attendees throughout the event lifecycle, ensuring a positive and engaging experience. - Contributed to events support, offering assistance and troubleshooting as needed to ensure smooth execution. - Liaised with speakers regarding logistics and deadlines. - Collaborated with the design team to create compelling assets for events, enhancing visual appeal and branding consistency. - Pursued event-related training to stay abreast of industry trends, fostering innovation and leveraging new technologies. - Coordinated onsite logistics and setup at events, ensuring optimal presentation and functionality.

State FarmAssociate in Claims Support

Apr. 2014 - Aug. 2015Charlottesville, VA- Collaborated with management across various branches of the company, fostering cross-departmental synergy and alignment with organizational objectives. - Provided vital support to claim specialists by executing tasks within the claims process, ensuring efficiency and accuracy. - Facilitated the procurement of essential documents such as police reports, contributing to thorough claims processing. - Expertly initiated and organized claims, laying the groundwork for effective resolution and client satisfaction. - Skillfully orchestrated meetings, from setup to execution, optimizing communication and collaboration within the team. - Proactively contributed ideas to enhance claims processes, demonstrating a commitment to continuous improvement and operational excellence. - Demonstrated proficiency in data entry, maintaining accurate records and facilitating smooth workflow within the team. - Took ownership of assigned activities within the team, exhibiting accountability and dedication to achieving team goals. - Demonstrated expertise by successfully passing the initial examination in the AINS series, showcasing commitment to professional development and industry knowledge.

Bluegreen VacationsGroup Sales and Catering Coordinator

Sep. 2013 - Apr. 2014Gordonsville, Virginia- Skillfully managed multiple concurrent events, ensuring seamless execution and client satisfaction. - Crafted comprehensive Banquet Event Orders (BEOs), meticulously detailing event specifications and requirements. - Coordinated catering arrangements with clients, orchestrating tastings and ensuring culinary preferences are met. - Took charge of event logistics, meticulously arranging every detail to ensure flawless execution. - Proactively reached out to potential clients, securing bookings and fostering long-term relationships. - Exceeded $100,000 in combined room block and catering sales, showcasing strong sales acumen and client relationship management skills. - Proficiently utilized Caterpro software to streamline operations and enhance efficiency. - Drafted contracts and facilitated their distribution to clients, ensuring clear terms and agreements. - Developed marketing packets, including Wedding Packages and Meeting Packages, to showcase catering offerings and attract clients. - Collaborated with other vendors to coordinate event details, ensuring seamless integration and optimal client experience.

Adams and GarthCFA Institute - Grader Support

Jun. 2013 - Jul. 2013Charlottesville, Virginia AreaConfidential test processing and administrative assistant duties.

Starr Hill BreweryMarketing and Special Events Intern

Aug. 2012 - May. 2013Crozet, VA- Maintained inventory levels in the tasting room, ensuring a well-stocked and organized environment for optimal customer experience. - Conducted regular storage inventory checks to monitor stock levels and facilitate timely replenishment as needed. - Handled packaging and shipping of merchandise orders, ensuring accurate and prompt delivery to customers. - Cultivated expertise in beer knowledge and offered informative tastings to patrons, enhancing their understanding and appreciation of the products. - Provided on-site support at various events including tastings and beer festivals, contributing to a memorable and engaging experience for attendees. - Demonstrated commitment to cleanliness and sanitation by regularly cleaning equipment, maintaining hygiene standards, and ensuring product quality. - Acted as a passionate Brand Ambassador, embodying brand values and delivering exceptional customer service to promote brand loyalty and awareness. - Leveraged creative skills to design merchandise, contributing to the development of visually appealing and marketable products.

Powerhouse Meetings and Event ManagementEvent Management Assistant

May. 2012 - Aug. 2012Chantilly, VA- Proficiently utilized Etouches software to streamline event management processes and enhance efficiency. - Conducted thorough verification of planners' information, ensuring accuracy and completeness of event details. - Skillfully processed applications and created detailed spreadsheets, facilitating effective organization and management of event logistics. - Conducted interviews with planners, demonstrating strong communication skills and attention to detail in assessing their needs and requirements. - Served as an onsite contact, overseeing various aspects including room setup, staff registration, and attendance tracking, ensuring smooth event execution. - Compiled comprehensive agenda books, providing attendees with essential information and facilitating seamless event navigation. - Mentored and instructed fellow interns through interviews and training sessions, fostering a collaborative learning environment. - Compiled ground transfer manifests, contributing to efficient transportation logistics for event attendees. - Assisted in compiling hotel room lists and creating name tag spreadsheets, ensuring accurate attendee information and smooth registration processes. - Designed and produced tent cards, enhancing event organization and providing clear signage for attendees. - Conducted budget reconciliation and invoice management, ensuring financial accuracy and adherence to budgetary constraints.

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