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Work Background
Broward CollegeManager, Talent Management
May. 2024Fort Lauderdale, Florida, United StatesProviding strategic support to the Talent and Culture Department in the development and execution of employee engagement initiatives, enhancing the employee onboarding experience, supporting professional development programs, and managing projects aimed at fostering a positive organizational culture.
Broward CollegeTalent Management Generalist
Jan. 2022 - May. 2024Fort Lauderdale, Florida, United StatesSupporting the talent management team to carry out an effective employee engagement and business partner plan to ensure that the College is utilizing the best avenues to attract and retain top talent.
Broward CollegeAdministrative Specialist III
Apr. 2021 - Jan. 2022Fort Lauderdale, Florida, United StatesProviding administrative assistance, such as writing and editing e-mails, drafting memos, and preparing departmental communications.
Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
Maintaining comprehensive and accurate records
Managing the Project Manager's calendar, including making appointments and prioritizing the most sensitive matters
Providing clerical and administrative support.
Frequent use of Workday transactions such as purchase order submissions, create requisitions, managing supplier invoices and perform other related duties as assigned.
Broward CollegeAdministrative Specialist III
Sep. 2019 - Apr. 2021United StatesPerform various administrative, supervisory, secretarial duties.
Train and delegates administrative support for the unit such as ensuring front desk/telephone coverage, interacting with students, faculty, visitors and staff; resolving and/or referring a wide range of administrative problems and inquiries. Serves as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems. Schedules and modify academic courses for Speech & Communications, Foreign Languages as well as confirmation for other courses within VPA and Humanities.
Schedules and coordinates meetings, events, interviews, appointments, and/or other similar activities for Associate Dean.
Combine and maintain master roster of course schedule.
Review complete applications for credentialing and re-credentialing Professors
Design and maintain reporting systems using databases, spreadsheets, and specialized forms to summarize statistical information and provide required reports.
Manage and distribute information within the department.
Sending and receiving correspondence relating to department.
Storing, organizing and managing physical and electronic files.
Broward CollegeFront Desk Assistant (Work-Study)
Jan. 2019 - Sep. 2019Direct students with information regarding programs within the department
Assist faculty with specific needs Handling incoming calls and other communications.
Managing filing system.
Recording information as needed.
Greeting students and visitors as needed and filter to the designated point of interest
Updating paperwork, maintaining documents, and word processing.
Check `n Go Store Operations Manager
Feb. 2011 - Dec. 2017BrowardProvide superior customer service to Check ‘N Go customers. Would perform recruiting duties such as phone screens prior to in person interviews, use interview tools such as evaluation exercises to 'get the whole story', provide new hire expectations and next steps, process necessary documents (electronic I-9's) during on-boarding.
Obtaining check cashing approvals for check cashing/processing loan payments.
Demonstrated proficiencies in telephone inquiries within a high-volume environment.
Problem solving and rebuilt client trust to prevent the loss of active/revolving accounts.
Retain “cleanup” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
Performed courtesy calls to inactive accounts informing of current products and promotions.
Excecute various marketing strategies
Building business relationships with local small businesses.
Reconciled end-of-day transaction log, audited weekly transaction log, identified compliance issues, resolved compliance issues, reported key P&L metrics to all levels of management, increased store-level profits by reducing costs and increasing margins per transaction.
Handled safe operations, compliance award recipient.
SunTrustTellerIII
Jun. 2007 - Sep. 2009Interact with customers while providing numerous financial tasks.
Performed as a backup teller manager when needed/ mentor/trainer for new employees.
Rendered as a liaison between business and loan officers. Compiled and maintained department records for mitigation and retention.
Assisted customers with opening new deposit and interest bearing accounts/processed loan and line of credit payments/process night, mail and commercial deposits.
Wells FargoTeller
Jun. 2005 - Jun. 2007Cultivated positive and enduring relationships with customers
Provided training and delegated tasks to new hires in accordance to SOP guidelines.
Reconcile and process tax payments timely and efficiently.
Control custodian of consignment items such as Official Checks, Money orders, and Travelers Checks.
Read and analyze incoming memos, interoffice mail, and reports to determine their significance and plan their distribution.
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