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Work Background
AML RightSourceAML Analyst
Apr. 2024AML & KYC Analyst with German and English
Crypto.comSenior Customer Experience Associate
Mar. 2022 - Jan. 2024Sofia, Sofia, Bulgarien
Crypto.comCustomer Experience Associate
May. 2021 - Mar. 2022Sofia, Sofia City, Bulgaria
SutherlandCustomer Service Representative
Nov. 2019 - Apr. 2021Plovdiv, BulgariaI was working for Amazon.DE as a customer service support via Chat and E-Mail - answering customer requests and inquiries about their deliveries, product warranties, technical issues and all possible retail problems. This job provided me with a great work environment, which helped me to develop my skills further and to establish a disciplined and structured way of working at home.
AIDA CruisesJunior Restaurant Steward
Apr. 2019 - Sep. 2019Hamburg, GermanyThis was my first experience on a cruise ship of AIDA - I worked in a big restaurant as a bar steward, station leader, commi and runner. Knowing excellent German I had more responsibilities, I took care of guests, made special setups and was part of the staff at VIP events. Our cruise was mainly in the Scandinavian region, with a transcontinental cruise to USA at the end of my contract, for which I got myself a 10 yrs. valid VISA. This job taught me to work under stress and perform my best at the most intense moments. It was definitely challenging and character building. Currently open for a similar job at a Cruise Ship or a Yacht :)
SutherlandCustomer Service Consultant
Sep. 2018 - Mar. 2019Sofia, Sofia City Province, BulgariaIn this period I worked for two Sutherland projects : Digital River in Varna, supporting Lenovo, Kaspersky, Norton and others via Phone and E-Mail; and at Finnair in Sofia - working as a Finnair Airline Representative, working with airline reservations, supporting international web of clients. The second job was highly responsible, as I was responsible for real time flights, where good timing and focus were very important.
SitelCustomer Care Representative
Mar. 2017 - Sep. 2018Varna, Varna, BulgariaThis was my very first full-time job, where I built my ground skills - being on time, working under pressure, and teamwork. I loved this job because of my amazing coworkers and will always have good memories of it. I worked for Klarmobil - a German telecommunication Network provider. I dealt with client problems and inquiries about their contracts, I offered and managed a list of services, sent E-Mails and worked mainly on Phone.
Interhotel Veliko TarnovoReceptionist
Oct. 2016 - Mar. 2017Veliko Turnovo, BulgariaI was living in Tarnovo shortly and worked as a receptionist for the biggest hotel there - the Interhotel. It was a place for political, business and entertainment events. I was responsible for guests inquiries and requests. Made reservations, answered the telephone, helped with marketing by managing the Booking account of the hotel.
Sentido Marea Hotel Golden SandsFront Desk Receptionist
May. 2016 - Sep. 2016Varna, Varna, BulgariaI was working as a front-desk receptionist at Sentido Marea Hotel at Varna resort Golden Sands. I worked mainly with German guests amd was responsible for their reservations, check-in, responding and fulfilling their requests, working with the software Clock Evolution.
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