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Work Background
Paulus MusicMusic Business Strategist & Publishing Administrator
Jan. 2020Dominican Republic• Oversee music publishing administration, including copyright registration, licensing, and royalty collection across multiple platforms. • Manage song registration & metadata encoding with PROs, DSPs, and global collecting societies to ensure accurate royalty tracking. • Negotiate and draft publishing contracts, administration deals, and co-publishing agreements with songwriters, composers, and labels. • Handle licensing & royalties management, ensuring proper collection and distribution for performance, mechanical, and sync rights. • Coordinate digital music distribution via platforms such as Symphonic, DistroKid, Vydia, The Orchard, and FUGA for global music releases. • Optimize streaming and monetization strategies, leveraging tools like Spotify for Artists, Chartmetric, and Soundcharts for data-driven decisions. • Develop marketing & branding strategies, executing digital campaigns, playlist pitching, and release planning to maximize audience reach. • Establish partnerships & business development initiatives, securing collaborations with brands, sync agencies, and industry stakeholders. • Stay ahead of industry trends & innovation, including AI, Web3, NFTs, and blockchain-based royalties, integrating new technologies into business strategy.
AloricaDRSenior Reporting Analyst
Jan. 2019 - Aug. 2019Dominican Republic
AloricaDRReporting Analyst
Nov. 2017 - Jan. 2019Avenida 27 de Febrero, Esq Juan Baron FajardoJob Summary:
1. Provide data and supporting statistics to track and continually improve, troubleshoot and coach call center staff.
2. Perform daily and weekly performance calculations and distribute reports on key metrics such as handling time, hold time, calls per hour and transfer rate. 3. Identify and develop new reporting methods and tool that will lead to improvement in key metrics. Identify process improvement, based on analysis and interactions with Operations and support groups.
4. Streamline and automate processes and reports.
5. Other duties as assigned. Job Functions:
1. Perform analysis, investigation, and evaluation on business data - 45%
2. Project management functions and facilitation of project team meetings – 25%
3. Manage requests and requirements resulting from interactions with Business Owners, data analysis - 20% Key Job Responsibilities:
1. Assembles, analyzes and evaluates internal operational data, demonstrating ability to determine trends. Includes the comparison of data across different sources and definitions
2. Gathers, processes, and disseminates that analysis as decision-making(actionable) information to partnering business units, communicating critical problems with appropriate and well reasoned recommendations
3. Identify and implement training/development initiatives that will upgrade the skills and capabilities of partnering business units
4. Provides problem analysis and resolution support for existing BI applications
5. Develops project cost and benefit estimates to establish project worth
6. Develop, execute and track project plans and schedules
7. Prepare routine project status reports. Produce business reports and executive-level presentations.
8. Produces business and functional specification documentation based upon results of analysis and interaction with Business Owners
AloricaDRTeam Manager
Nov. 2014 - Nov. 2017Avenida 27 de Febrero , Esq Juan Baron Fajardo1. Provides regular supervision and mentorship over subordinate staff
2. Ensure regular and effective communication with subordinate staff on performance, goals, and coaching.
3. Facilitates daily agent coaching and development sessions in both written and verbal format.
4. Participates in client related activities to include client calibration sessions and project planning.
5. Identify and address agent training needs.
6. Manage team’s Kronos to ensure 0% discrepancy rate.
7. Manage program specific performance standards (i.e. AHT, Quality Scores, Sales, etc).
8. Manage financial implications of attrition and attendance by maintaining program-specific goals;
9. Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing).
10. Completion of weekly Team Manager Scorecard for review with Operations Manager.
AloricaDRRemote Support Agent
May. 2014 - Nov. 2014Avenida 27 de Febrero, Esq Juan Baron FajardoProvide Assistance to Samsung Mobile Customers who call with issues below:
1. Email Configuration
2. SMS/MMS Failure
3. Data Backup
4. Unable to follow Tier 1 Guidance/Troubleshootings
5. Others related to Samsung Phones
AloricaDRBilingual Customer Service Representative
Nov. 2013 - May. 2014Avenida 27 de Febrero, Esq Juan Baron Fajardo1. Talk to customers over the phone, email, online chat or social media to resolve their questions or concerns
2. Maintain and updates customer information as necessary
3. Calmly attempt to resolve and de-escalate any issues
4. Responds to requests for assistance and/or possible processing of credit card authorizations
5. Track call-related information for auditing and reporting purposes
6. Provides feedback reports on call issues related to downtime and/or training issues
7. Upsells to customers as necessary
Yanibell & Angel ConfeccionesData Base Administrator
Aug. 2011 - Apr. 2013Calle Jalisco #48, Simon Bolivar, Santo DomingoData Entry And Data Base Administrator
Guajiro UniformesDBMS MySQL
Jan. 2011 - Dec. 2012Administraba la base de datos utilizando el lenguaje SQL
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