Virgin AustraliaRegional Sales Manager - New Zealand
Sep. 2005 - Mar. 2013ChristchurchAn active and visible leader of the Virgin Australia (NZ) brand, responsible for the delivery of all trade and commercial sales earnings along with trade marketing from point of sale in New Zealand, Australia and the Pacific Islands. As a Senior Leader within the Virgin Australia (NZ) team I formed part of the New Zealand based executive team. Whilst driving the execution of revenue and market share performance was critical, my passion was to drive, coach and empower my team to exceed personal goals and meet company strategies and objectives. Key Responsibilities: To support and maintain the team goals I engaged regularly with key internal and external stakeholders such as retail and wholesale trade partners, local and international B2B decision makers, government partners, revenue network and operational line management to ensure pricing, product and policies were in place to meet customer demand. I ensured ‘best of class’ customer experience. I initiated and managed the strategic sales and marketing operation in Samoa for Virgin Australia’s joint venture with the Samoan Government. The Virgin Samoa (Polynesian Blue) joint venture is recognized throughout the aviation industry as the most successful aviation joint venture globally, delivering over $30m profit back to Samoa to date. Winner of the Virgin Star of the Year Award, 2011. This prestigious award for Exceptional Customer Service and Outstanding Team Leadership, exceeding the expectations of the business and our guests, recognised just 44 of 30,000 plus employees within the Virgin global group. As the commercial lead for the Virgin Australia – Air New Zealand alliance, I was responsible for amalgamating complex commercial trade contracts, point of sale industry training and promotion, in-flight service experience and financial modelling. During this project I initiated an “Innovation Lab” to solve customer experience issues such as in-flight services