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Work Background
Destination MarlboroughGeneral Manager
Jan. 2023 - Oct. 2023Blenheim, Marlborough, New ZealandMarlborough - it’s a must visit on your New Zealand journey. Voted 6th most welcoming destination in the world 2023 - booking.com awards
Madkiwis Marketing LimitedManaging Director
Jun. 2019New ZealandMadkiwis Marketing is a full-Service Marketing Company, our goal is to apply our passion and creative thinking to work closely with our clients. We were born out of a strong desire to see small company’s bloom from within a cluttered market. We believe that every business starts with a bright idea, just like ours did.
Experience Mid CanterburyGeneral Manager
Sep. 2015 - Jan. 2023AshbutonOverview: Experience Mid Canterbury is a district tourism organisation (DTO) tasked with promoting Mid Canterbury as a visitor destination to bring more guests to Mid Canterbury. Our role is to increase visitor numbers, visitor spend and time in the region through creating and coordinating effective marketing and promotional activities. Key Responsibilities:
* Develop strategic plans and company direction
* Encourage and facilitate the coordination of the local visitor sector
* Liaise regularly with direct reporting staff to ensure strong internal communication and an understanding between staff on all business activities.
* Providing supportive team leadership, ensuring excellent customer experience and driving business growth against KPI’s
* Liaise regularly with local tourism operators, media and local/regional organisations to educate them on the organisation’s current and planned activities. * Identify, develop, implement new marketing opportunities to drive visitor and local GDP growth
* Sound understanding of legislations & policy
* Encourage new tourism businesses to the district
* Assist established tourism businesses in the district to grow. * Ensure key stakeholders are kept informed on significant trends/information in the tourism sector as this comes to hand.
* Undertake destination marketing and promotion.
Smail & Co LimitedNational Customer Service Manager
Mar. 2015 - Sep. 2015ChristchurchSmail & Co is the manufacturer and distributor of New Zealand's premium range of luxury bathroom furniture designed for today's sophisticated interiors. As National Customer Services Manager I was responsible for the development and implemention of all respects of customer services. Driving excellence in customer relations and company service performance including showroom sales management, phone and email traffic, along with the after sales services, warranty, returns, supply claims and complaints. My role also provided for operational support for the business and in most instances was the first point of contact for the sales and operational team. Develop strong relationships within the team and ensuring all company customer services resources are effectively used. Provided weekly and monthly reporting on the success of strategies, feedback and plans on improvements. Notable Highlights and Achievements: * Successfully re-building the team spirit between office and factory staff * Improving the after sales service process, reducing the time warranty issues are resolved from 3 months down to 10 days 7 direct reports
Freeman irrigation limitedSales And Service Representative
Apr. 2013 - Jun. 2014ChristchurchDeveloping commercial sales relationships with clients and key construction suppliers, installing equipment accurately and professionally with an end goal to leave minimal impact on the client’s property. Key Achievements: *Managing the commercial installations for Levi Park residential development in Rolleston, Christchurch City Council’s Harewood Nursery and the development of Dakota Park.
Virgin AustraliaRegional Sales Manager - New Zealand
Sep. 2005 - Mar. 2013ChristchurchAn active and visible leader of the Virgin Australia (NZ) brand, responsible for the delivery of all trade and commercial sales earnings along with trade marketing from point of sale in New Zealand, Australia and the Pacific Islands. As a Senior Leader within the Virgin Australia (NZ) team I formed part of the New Zealand based executive team. Whilst driving the execution of revenue and market share performance was critical, my passion was to drive, coach and empower my team to exceed personal goals and meet company strategies and objectives. Key Responsibilities: To support and maintain the team goals I engaged regularly with key internal and external stakeholders such as retail and wholesale trade partners, local and international B2B decision makers, government partners, revenue network and operational line management to ensure pricing, product and policies were in place to meet customer demand. I ensured ‘best of class’ customer experience. I initiated and managed the strategic sales and marketing operation in Samoa for Virgin Australia’s joint venture with the Samoan Government. The Virgin Samoa (Polynesian Blue) joint venture is recognized throughout the aviation industry as the most successful aviation joint venture globally, delivering over $30m profit back to Samoa to date. Winner of the Virgin Star of the Year Award, 2011. This prestigious award for Exceptional Customer Service and Outstanding Team Leadership, exceeding the expectations of the business and our guests, recognised just 44 of 30,000 plus employees within the Virgin global group. As the commercial lead for the Virgin Australia – Air New Zealand alliance, I was responsible for amalgamating complex commercial trade contracts, point of sale industry training and promotion, in-flight service experience and financial modelling. During this project I initiated an “Innovation Lab” to solve customer experience issues such as in-flight services
Sabre PacificKey Account Manager
Apr. 1997 - Sep. 2005Auckland & ChristchurchSabre Travel Network operates the world’s largest travel marketplace, connecting travel buyers and sellers throughout the Sabre global distribution system (GDS). Our innovative software connects more than 350,000 travel professionals to more than 400 airlines, 93,000 hotels, 25 rental car brands, 50 rail providers, 13 cruise lines and other global travel suppliers. My role included responsibility for trade business development, contract negotiations, end user training and implementation of new business within the travel community. Key Responsibilities:
* Business development including sales and marketing of Sabre’s global suite of products direct to trade business owner and end suppliers * Procurement management, ensuring cost of sale is controllable and sustainable
* Consultation and design of unique internet booking enquiries for the travel booking provider
* Onsite project management and implementation of product roll out
* Configuration of software, hardware using VPN and web based solutions
* Facilitate training end users with business improvement skills to ensure they were confident to use all elements of the system. I was jointly responsible for the client specific 1-7 day adult training curriculums to support the conversion of new clients to the Sabre system
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