Edom Mengistu

Head of Customer Success

Customer Success ManagerCustomer Service

Edom Mengistu is a program-minded customer experience leader with 8+ years of experience scaling support teams, optimizing operations, and driving service strategy in fast-paced tech environments. As Head of Customer Support at Bolt, she led international teams across 30+ markets, introduced tools and automations that improved efficiency, and managed a €2.5M annual budget, achieving measurable savings while enhancing the user journey. Edom is known for her calm problem-solving style, human-centered leadership, and ability to turn complexity into scalable systems. She thrives in cross-functional settings where customer insight, operations, and technology meet. With a background in marketing and intercultural communication, she brings a sharp eye for experience design and collaboration across cultures. She’s currently open to fractional support in projects involving customer operations, process design, AI tooling, or team coaching; with a focus on long-term impact, not just quick fixes.

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