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Work Background
Astrak UKChief Information Officer
Aug. 2022
Astrak UKHead of IT Operations
Aug. 2020 - Aug. 2022Kirkcaldy, Scotland, United Kingdom
Astrak UKBusiness Analyst
Apr. 2019 - Aug. 2020
ScottishPowerRetail Portfolio Analyst
Dec. 2015 - Apr. 2019Glasgow, United KingdomIn this role I was responsible for creating, maintaining and developing a view of Retail Demand. I also owned the Long Term Demand Forecast process for Retail Demand. I also monitored and reconcile Retail Products across all business areas to ensure cost targets were met.
I reported on daily, weekly & monthly wholesale market prices and changes along with creating a forecast of ‘Non-Energy’ costs.
ScottishPowerCampaign technician
May. 2010 - Nov. 2015My responsibilities were to provide and maintain accurate forecasts for activities ranging from outbound dialling, data requirements and agent resourcing across multiple inbound & outbound campaigns.
I was also responsible for maintaining a view of resource internally and externally across many different contact centres. It was my job to improve the overall productivity of the centres.
ScottishPowerSales Advisor
Sep. 2005 - Apr. 2010My main objectives as a sales adviser was to perform on a sales platform while maintaining and delivering the best level of service for internal and external customers. I understood that even at an agent level that I still had an effect on delivering KPI’s and achieving sales targets which lead to my team achieving targets, helping towards the centre achieving goals and therefore the business and Energy Retail being successful.
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