IBMIT Coordinator & Onboarding Instructor
Sep. 2013 - Sep. 2014Nova Scotia, CanadaPrepared workstation orientation, documentation & presentations
---Operating system navigation
---Email & software installation guides
---Printer usage,maintenance, & installation
---IP Telephone & Conference calling Set-up Troubleshot various hardware and software issues
---Windows 7 Enterprise/Professional and Linux Operating Systems
---IBM Lotus Symphony Email Suite
---Microsoft Office Suite, including Excel and Word ---Re-installation using Windows PE
---Laptop servicing of RAM, HDDs/SSDs Facilitated conversion between intra-networks ---Logging and tracking of static IPv4 Addresses
---Organization of Cat5 cabling and server-room hubs
---Use of crimping tools to modify or create new cabling
---Modification of TCP/IP Settings